UserTesting's verified customer ratings and reviews

Ratings and reviews

Award-winning experiences, backed by real users.

Hear directly from our customers on G2 and TrustRadius.

4.25/5

Based on 1035 reviews from

5 star

532

4 star

204

3 star

2 star

1 star

Star Rating

All review sites

All regions

Sort by

All company sizes

All industries

841 of 841 Total Reviews

Sort by

Most Recent
Highest Rated
Lowest Rated

Verified User in Utilities

Senior Research ManagerEnergy

GlobalUnited States

May 22, 2025

UserTesting is a great way to get qualitative feedback and insights from customers about web pages

What do you like best about the product?

Ease of recruitment and the responses with customers speaking their answers!

What do you dislike about the product?

If your sample is more complicated, it takes a little longer to create screener

What problems is the product solving and how is that benefiting you?

Review of web pages to get feedback on ease of navigation

Posted on

Technology

India

May 7, 2025

Research operations simplified :)

What do you like best about the product?

I can schedule to meet users/target profiles whenever I want and be assured about quality participation.

What do you dislike about the product?

Integration of moderated interview's sessions' with my Teams calendar is very poor.

What problems is the product solving and how is that benefiting you?

I don't need to worry about where will I get my participants from when planning a study

Posted on

Verified Reviewer

Small business or StartupUnited States

April 24, 2025

Great for getting insight if set up correctly

Use Cases and Deployment Scope:

We use it to make data-driven decisions on how to retain members, make happier members, and ultimately, a more successful organization.

Likelihood to Recommend:

UserTesting can reveal if users understand the organization's value proposition, if the messaging resonates with them, and if the calls to action are clear and compelling. However it primarily focuses on observing behavior and immediate reactions. While users share their thoughts, it's not designed for the probing and nuanced questioning techniques used in in-depth interviews to uncover deeper insights.

Posted on

Verified User in Telecommunications

Media & entertainment

United States

April 11, 2025

Great for creating highlight reels, but lacks some crucial advanced functionality.

What do you like best about the product?

The ease of creating clips and highlight reels. That's a game-changer for qualitative analysis and reporting.

What do you dislike about the product?

It's lacking some functionality that a professional researcher/ research team needs. For example, the ability to blacklist certain urls to prevent the recording of PII (vs relying on an imperfect blur filter set at the task level).

What problems is the product solving and how is that benefiting you?

capturing qual insights

Posted on

Grant Lee

CEOMedia & entertainment

United States

April 8, 2025

Poorly designed product, slow outdated interface, few to no recent updates

What do you like best about the product?

The best thing is being able to quickly recruit people to test with minimal friction

What do you dislike about the product?

It's a shockingly poorly designed product. The interface is rickety and everything loads slowly. The visual design and hierarchy is poor. Idk, compared to eg. Lyssna it's way way behind

What problems is the product solving and how is that benefiting you?

Helps us test prototypes and design concepts

Posted on

Verified User in Entertainment

Media & entertainment

South Africa

April 8, 2025

Your product is amazing. However the more I use the product the more I start to see the limitations.

What do you like best about the product?

The recordings, Metrics tab, the research environment. I appreciate Aiyesha and Tom they are really helpful and super knowledgeable.

What do you dislike about the product?

• The workaround of embedding a survey link in a short test is creating a poor user experience and impacting feedback quality. • Users are encountering difficulties opening external links and navigating back to the survey questions. Suggestion: • Microsoft Forms handles this very effectively by allowing images to be displayed directly alongside the relevant question. • Please view this survey: https://forms.office.com/r/0GMD3T3VZj Issue: We are currently working on adding the Jackpot City casino branding to the custom network on the UserTesting platform. However, we are encountering an issue with the suggested dimensions. The logo is appearing very small and is hardly visible. Could you please provide us with the specific design specifications (e.g., recommended dimensions, file format, maximum file size) that we should be using to ensure the Jackpot City logo displays correctly and is clearly visible on the platform? Suggestion 1: Feature Request: Text Formatting in Surveys • Could you please consider implementing text formatting capabilities within the survey creation tool? • Here is the link to the formatting shortcuts: https://help.usertesting.com/hc/en-us/articles/11880445709341-Shortcuts-for-formatting-text • We believe that the ability to format text (e.g., bolding, italics, bullet points) in survey questions and instructions would significantly improve the clarity and readability for testers. • This would help them focus on the key objectives of each question and make the survey less overwhelming, as currently large blocks of text can be difficult to digest. • Implementing these formatting shortcuts would enhance the overall testing experience and likely lead to more focused and accurate feedback. • Below is an example of what the question looks like without formatting. Creating Highlight reels is soo time consuming and the platform is sooo slow.

What problems is the product solving and how is that benefiting you?

Gaining insights into from our players and getting to know them.

Posted on

Verified Reviewer

Education

GlobalAustralia

February 9, 2025

UserTesting is a good UXR tool.

Use Cases and Deployment Scope:

User Testing is a tool used for conducting user research, used primarily within the Customer Experience team, where we identify usability issues and potential improvements for a website or app during different phases of the website development. Business problem: conduct tests, recruit participants for testing, research management, etc. Scope: unmoderated usability testing, moderated testing (interview), survey, participant recruitment.

Likelihood to Recommend:

UserTesting saves us lots of time recruiting participants from the User Testing panel; it has a large number of participants you could recruit from and usually gets filled very quickly. Sometimes, for some, short tests took less than half a day to fill, which we highly appreciated. Hopefully, in the future, the video snippets and analysis feature will be easier to use.

Posted on

Verified Reviewer

Consumer products

Mid-MarketUnited States

February 7, 2025

Highly Recommend UserTesting!

Use Cases and Deployment Scope:

I use UserTesting's unmoderated, moderated, and quant functions. I use unmoderated to run new products or ideas by contributors and gather feedback on how much I like them and what we could improve. I use the quant for quick and simple surveys to gather feedback on products as well.

Likelihood to Recommend:

UserTesting makes finding respondents super quick and easy. I'm always amazed at how quickly I can fully recruit for an unmoderated or moderated test and how fast contributors are to upload their videos. Contributors are also well-trained to answer a prompt in its entirety and always provide thoughtful answers.

Posted on

Pagination

First page
Previous page
Page 1
Page 2
Page 3
Current page 4
Page 5
Page 6
Page 7
Page 8
Page 9
…
Next page
Last page

FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

Posted on