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4.2/5

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Verified User in Publishing

Senior User ResearchMedia & entertainment

EnterpriseUnited Kingdom

May 23, 2025

A intuitive tool, but perhaps thinly steteched on new capabilities

What do you like best about the product?

How easy it is to use. How intuitive setting up moderated or unmoderated tests are. It's a very reliable tool for its primary use case- usability testing/interviews. The task options are well rounded allowing integration of a number of different types of tests if needed e.g. first impression testing or card sorts/tree testing, A/b testing etc Can be very useful to conduct testing when time is of the essence. A lot of scope in terms of freedom to create tests as needed.

What do you dislike about the product?

Participant quality, particularly for new functions like the survey tool. The responses vs data we have in the past received via our website have been very varied, a persistent issue is the obvious 'side hustle' users who smash through tests to generate income. This has been a problem as well for moderated sessions on occasion where users are clearly not in the country you selected for/have no familiarity with the brand.

What problems is the product solving and how is that benefiting you?

Its our primary conduit to the users of our brands so its crucial to our work. We no longer have an intercept tool to capture live users from our sites so this is the primary method by which we are able to connect with our users.

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Anne Lancaster

Product ManagerTechnology

Small business or StartupUnited Kingdom

May 23, 2025

Quick way to get insights, discovery and make great product & UX decisions

What do you like best about the product?

It's really easy to set up a test and generally we have great quality users who take the time to answer questions thoughtfully and insightfully. It allows me to upload a prototype, point to a URL or upload an image which I then ask people to comment on. I use it about every 3-4 weeks to help me make important decisions about the UX of my product. Customer support are really helpful and quick to respond.

What do you dislike about the product?

It could do with more UK users, there are a lot of USA users but it's not clear how many users there may potentially be in different demographic sections like other regions.

What problems is the product solving and how is that benefiting you?

We ask users to look at or use a prototype and then make decisions from what they say - it gives us confidence in the decisions we make about what users want and value.

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Verified User in Education Management

Product Research SpecialistEducation

Mid-MarketUnited States

May 23, 2025

Valuable tool for qual research!

What do you like best about the product?

It helps conducting research super easy and quick especially when using their panel to recruit. I also appreciate all the new features constantly being added.

What do you dislike about the product?

If it had more integrations, that’d be great

What problems is the product solving and how is that benefiting you?

We always need to hear from our customers as well as potential customers so being able to quickly create studies, rolling them out and quickly getting insights is great

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Jean Lavergne

Designer d'Expérience Senior.Financial services

GlobalCanada

May 22, 2025

UserTesting: a application that evolve at the light of speed

What do you like best about the product?

This a very easy app to use for creating and running a variation of user tests that is important for validation our work. The numbers of improvements and features that they have added over the years are impressive such as the interface, the Insights Discovery, the task summary, etc.

What do you dislike about the product?

I think it could be helpful if there was a list of report format that you can choose for exporting the Metrics and insights.

What problems is the product solving and how is that benefiting you?

As a UX Designer, I can make better decisions to improve the user experience and enhance our product usability, and by the fact creating more user-friendly designs. This process helps me reduce the risk of proposing wrong product design and increase customer satisfaction by aligning the product more closely with the user want and expect.

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Verified User in Hospital & Health Care

Senior Visual Experience DesignerHealthcare

GlobalUnited States

May 22, 2025

Great tool for user research and testing

What do you like best about the product?

The most helpful tools I have found for UserTesting are the different types of tests available. There are moderated/unmoderated/etc. It is easy to use and implement.

What do you dislike about the product?

What I dislike about UserTesting is the notes section for the videos. It's a small area and feel it could be improved for my needs.

What problems is the product solving and how is that benefiting you?

The problem UserTesting is helping with is the why and what. What do contributors do when faced with a new or current experience and why!

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María Elizabeth Rodríguez Beltrán

Senior User Experience researcherMedia & entertainment

Mid-MarketUnited States

May 22, 2025

Expensive and bad costumer service but gets most of the work done

What do you like best about the product?

The reality is that it charges too much and the quality of participants has become worse overtime, however for quick short tests is very efficient in the recruitment.

What do you dislike about the product?

Cost and customer service for the quality that it provides

What problems is the product solving and how is that benefiting you?

Quick recruitment and unmoderated studies

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Verified User in Health, Wellness and Fitness

Product designerHealth & fitness

Mid-MarketUnited States

May 22, 2025

Attending webinars

What do you like best about the product?

The quality of the topics and their relevance to market trends and growth are the main reasons I attend. The webinars are also tailored to the market I work in as a product designer, making them a valuable opportunity to deepen my understanding of the health industry and expand my knowledge.

What do you dislike about the product?

Some of the testing structures have a curvier learn than the others but overall after playing around they click and are usable

What problems is the product solving and how is that benefiting you?

Access to testers and both qualitative and quantitative testing are key benefits. The main value is being able to test our designs, gather data to support iteration and improvements, and provide evidence to other teams and stakeholders when planning enhancements and changes.

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Verified User in Construction

UX ResearcherReal estate

GlobalUnited States

May 22, 2025

Useful resource for conducting UX research

What do you like best about the product?

great source of recruiting customers across different demographics

What do you dislike about the product?

I wish there were more options to configure recruiting criteria - I work in a somewhat niche domain and the participant requirements can be quite particular

What problems is the product solving and how is that benefiting you?

accessing more participants that use a certain type of software beyond the ones I talk to regularly

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Liebe dieses Werkzeug für schnelles und wertvolles Feedback

Was gefällt dir am besten the product?

Usertesting ermöglicht es uns, sehr schnell Feedback von echten Menschen zu unserer Website zu erhalten. Sie können die Benutzer filtern, um sicherzustellen, dass sie Ihren Kriterien entsprechen. In der Regel erhalten wir die Ergebnisse innerhalb einer Stunde zurück, es hat nie länger als einen Tag gedauert. Ich mag, dass man direkt in den Videos Notizen machen kann, sodass man später leicht seine Stelle wiederfindet. Sie können auch Highlight-Reels erstellen und sie mit Ihren Teammitgliedern teilen.

Was gefällt Ihnen nicht? the product?

Es wäre schön, wenn ich alle meine Analysen und Notizen auf der Website von User Testing machen könnte. Im Moment kann ich Notizen zum Video erstellen und Clips teilen, aber ich würde gerne einen Raum haben, um einfach höherwertige Erkenntnisse aufzuzeichnen und zu teilen. Nein, man bekommt nicht die subtilen Beobachtungen, die man bei einem persönlichen Usability-Test hätte, aber dieses Tool ermöglicht es, schnell Feedback zu erhalten, um schließlich zu einem persönlichen Test überzugehen, der wertvoller sein könnte, als wenn man vorher keine Online-Tests gemacht hätte.

Empfehlungen an andere, die in Betracht ziehen the product:

Nehmen Sie sich die Zeit, mit ihrem Support und den Kundenvertretern zu sprechen, sie sind sehr hilfsbereit.

Was ist ein Problem? the product Solving und wie profitieren Sie davon?

Mit diesem Tool können wir schnell wertvolles Feedback zu unserer Website erhalten. Wir nutzen dies, um Entscheidungen zu treffen und Änderungen an unserer Seite vorzunehmen, mit dem Ziel, den Nutzern das zu geben, was sie wirklich wollen.

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