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Webinars

Hear from top experts in the fields of conversion
optimization, UX research, design, product, and more.

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HOSTED BY USERTESTING

In this episode, join Sara Lerner, Senior Program Manager, Customer Research at Microsoft, and Horyun Song, UX Researcher at Microsoft, in a fireside chat with UserTesting Solutions Consultant, Josh Camire. Sara and Horyun will be discussing how their roles impact Microsoft's customer experience, methods' and processes for collecting and sharing customer feedback and insights, and the importance of having the customers' perspective in the work that they do.

25 minutes
November 18, 2020
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LOUIS GRANGER

In this webinar, we will highlight the critical areas during the design and development process when you need to reach out to customers, understand needs, test hypotheses, and refine your approach. We'll provide examples as well as practical tips for building customer empathy without delaying your design process.

30 minutes
November 17, 2020
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HOSTED BY USERTESTING

Take a quick break from your day to hear from Indeed's Director of User Experience, Ann Enders, and UserTesting's Solutions Consultant, Kandice Durden. Ann will be sharing how her role impacts her organization's customer experience, her methods' and processes for collecting and sharing customer feedback and insights, and the importance of having the customers' perspective in the work that she does.

15 minutes
November 12, 2020
15 minutes
November 12, 2020
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JENNIFER SCHMITT, JAKE COOK, ALON BARTUR AND RANJITHA KUMAR

In honor of this year’s World Usability Day’s Theme, Human-Centered AI, join us for a panel discussion about how the rise of AI is impacting UX. Moderated by Jennifer Schmitt, Regional Manager, Solutions Consultants, UserTesting, hear from our panel of experts Jake Cook, CEO, Tadpull, Alon Bartur, Senior Director Product Management, Productboard, and Ranjitha Kumar, Chief Research Scientist, UserTesting on a number of topics related to AI and UX.

30 minutes
November 12, 2020
JENNIFER SCHMITT, JAKE COOK, ALON BARTUR AND RANJITHA KUMAR
30 minutes
November 12, 2020
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MONZO

In part 3, episode nine of the Espresso Webinar Series, our Director of EMEA Marketing, Amy Kelly, welcomes Katherine Vaughan, Senior User Researcher at Monzo.

40 minutes
November 12, 2020
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LIJA HOGAN

Making authentic connections with your customers matters now more than ever as everyone continues to understand and adapt to the "new normal" together. Connecting business goals, customer insights, and outcomes ensure that your marketing team consistently makes the right decisions. And it all starts with a framework for using empathy. Hear from customer experience consultant Lija Hogan of UserTesting for a detailed look and why customer empathy is critical to your success.

55 minutes
November 11, 2020
New consumer insights amidst COVID-19
MICHAEL MACE

The fall edition of UserTesting’s pandemic tracking study identified several important trends for businesses. You’re invited to a free webinar led by UserTesting VP of Market Strategy Michael Mace describing the results and what they mean for organizations.

60 minutes
November 9, 2020
Human Insight Trends
HOSTED BY USERTESTING

Lauren DeFife and Landon Barnes discuss remote customer journey mapping and how to increase actionability through service blueprinting.

30 minutes
November 6, 2020
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RUTH D'ARCY-DANIEL

In Part 3, episode 8 of the Espresso Webinar Series, our Director of EMEA Marketing, Amy Kelly, welcomes Ruth D’Arcy-Daniel, a UX Researcher in the Oil and Gas Industry.

30 minutes
November 5, 2020
30 minutes
November 5, 2020
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Human Insight Trends
HOSTED BY USERTESTING

Shanice Stewart and Kandice Durden sharing tips on how to gather actionable insights to understand and improve employee experience, including examples of how we do this at UserTesting.

30 minutes
October 30, 2020
30 minutes
October 30, 2020
Human Insight Trends