Webinars

In this episode, join Sara Lerner, Senior Program Manager, Customer Research at Microsoft, and Horyun Song, UX Researcher at Microsoft, in a fireside chat with UserTesting Solutions Consultant, Josh Camire. Sara and Horyun will be discussing how their roles impact Microsoft's customer experience, methods' and processes for collecting and sharing customer feedback and insights, and the importance of having the customers' perspective in the work that they do.

In this webinar, we will highlight the critical areas during the design and development process when you need to reach out to customers, understand needs, test hypotheses, and refine your approach. We'll provide examples as well as practical tips for building customer empathy without delaying your design process.

Take a quick break from your day to hear from Indeed's Director of User Experience, Ann Enders, and UserTesting's Solutions Consultant, Kandice Durden. Ann will be sharing how her role impacts her organization's customer experience, her methods' and processes for collecting and sharing customer feedback and insights, and the importance of having the customers' perspective in the work that she does.

In honor of this year’s World Usability Day’s Theme, Human-Centered AI, join us for a panel discussion about how the rise of AI is impacting UX. Moderated by Jennifer Schmitt, Regional Manager, Solutions Consultants, UserTesting, hear from our panel of experts Jake Cook, CEO, Tadpull, Alon Bartur, Senior Director Product Management, Productboard, and Ranjitha Kumar, Chief Research Scientist, UserTesting on a number of topics related to AI and UX.

In part 3, episode nine of the Espresso Webinar Series, our Director of EMEA Marketing, Amy Kelly, welcomes Katherine Vaughan, Senior User Researcher at Monzo.

Making authentic connections with your customers matters now more than ever as everyone continues to understand and adapt to the "new normal" together. Connecting business goals, customer insights, and outcomes ensure that your marketing team consistently makes the right decisions. And it all starts with a framework for using empathy. Hear from customer experience consultant Lija Hogan of UserTesting for a detailed look and why customer empathy is critical to your success.

The fall edition of UserTesting’s pandemic tracking study identified several important trends for businesses. You’re invited to a free webinar led by UserTesting VP of Market Strategy Michael Mace describing the results and what they mean for organizations.

Lauren DeFife and Landon Barnes discuss remote customer journey mapping and how to increase actionability through service blueprinting.

In Part 3, episode 8 of the Espresso Webinar Series, our Director of EMEA Marketing, Amy Kelly, welcomes Ruth D’Arcy-Daniel, a UX Researcher in the Oil and Gas Industry.

Shanice Stewart and Kandice Durden sharing tips on how to gather actionable insights to understand and improve employee experience, including examples of how we do this at UserTesting.