Webinars

In this webinar, the authors of UserTesting’s inaugural Empathy Experience Index (EXi) Report, Principal Solutions Consultant, Landon Barnes, and Senior Solutions Consultant, Anthony Rogalski, will outline best practices among the multichannel retail organizations they examined in the report, and why empathy is critical for building customer loyalty and strengthening the bottom line.

Watch Mark Johnson, co-founder of strategic innovation consultancy Innosight, as he led a live, interactive HBR webinar and explored how organizations in any industry can build a repeatable business model.

Join Jason Stanley, Head of Insights at Local Logic and one of UserTesting’s Solutions Consultants, Eli Suzuki-Gill, for an insightful one-on-one discussion covering key topics around incorporating customer feedback into your processes, whether it be discovery, design, product development, or go-to-market strategy.

Researchers, designers, and marketers are always looking for ways to shave time spent testing whether you’re a seasoned pro or new to the field. While there’s a finite number of hours in the day, there’s an endless number of insights to uncover. Luckily, there are steps you can take to set up a test that helps save time later. Join Lija Hogan, Customer Experience Consultant, as she shares the tips and tricks she’s picked up over her career to conducting tests quicker and more efficiently.

Does doubt ever creep into your design process? It’s totally normal to question what you’re doing and wonder if you’re still moving in the right direction. Even teams without research designers need help with designs. In this quick webinar, Maura Hoven, Sr. Design Manager at UserTesting, shares moments during her career when unexpected customer feedback blew her mind, provoking a 180° turn on a project.

Apartment List's UX Research Manager, Daniel K., joins Customer Experience Consultant, Josh Kunz, to discuss this how to foster empathy both for users and internally at your company.

Join UserTesting Senior Content Strategist Jennifer DeRome, as she explores why it’s important to test your longer-form content and messaging with your target audience, looking beyond conversions and traditional metrics to gauge success, and will share real video examples of audiences giving feedback on content.

In part five, episode seven of the Espresso Webinar Series, our Director of EMEA Marketing, Amy Kelly, welcomes Bruna Alves Maia, Lead of Global UX Research at Gympass.

A successful landing in the crowded American market isn't a given, no matter how successful your brand may be in its current region. To guarantee the best chances of success and to minimise the risk, you need to start your research and preparation long before you begin your market entry. So, if your business is looking to break into the US market, what are the key insights you should be looking to gain to ensure your success? Join this live webinar to learn how.

Curious about what to expect in a post-pandemic business world as a small business? Attend this informational webinar on Monday, May 17th at 12 PM PT hosted by UserTesting’s Chief Insights Officer, Janelle Estes, and Learning Consultant, Lisa Lloyd. They’ll discuss the evolving business landscape and what you can do to anticipate the needs of your customers to build a relationship that’s stronger than ever.