Webinars

In the latest COVID-19 tracking study, VP of Market Strategy, Michael Mace, discusses how US consumer behavior has changed, and what we might expect post-pandemic. Maintaining empathy with consumers is key—let it inform the experiences you create for customers who are navigating this newest version of normal.

In part five, episode six of the Espresso Webinar Series, our Director of EMEA Marketing, Amy Kelly, welcomes Kate Margolis, Senior Product Designer at Mindful Chef.

Join Michelle Huff, CMO of UserTesting, Shiv Singh, SVP & GM Brand Expedia at Expedia Group, Norman Guadagno CMO of Acoustic, and Katie Wagner, VP Employee Experience at Liquid Agency for a panel discussion around customer centricity and marketing.

UX designers aren’t meant to be experts at other people’s problems, but it’s their job to design solutions that address them. Learn how design practitioners from TaxSlayer and AAA have implemented designer-led customer feedback programs that have changed the way they deliver world-class design solutions.

In part five, episode five of the Espresso Webinar Series, our Director of EMEA Marketing, Amy Kelly, welcomes Richard Earley, Director of Digital Experience Design at Pandora.

In part five, episode four of the Espresso Webinar Series, our Director of EMEA Marketing, Amy Kelly, welcomes Marvin Hassan, Head of Design at Homeday GmbH.

Join Ram Kishore, Head of PKI Research and Product Development at SixScape, Singapore, and UserTesting’s Customer Experience Consultant, Lija Hogan, as they share practical tips for pulling in customer feedback without delaying the product development process.

Making authentic connections with your customers matters now more than ever as everyone continues to understand and adapt to the "new normal" together. Connecting business goals, customer insights, and outcomes ensure that your marketing team consistently makes the right decisions. And it all starts with a framework for using empathy. Hear from customer experience consultant Lija Hogan of UserTesting for a detailed look and why customer empathy is critical to your success.

Watch this on-demand webinar with Pablo Sanchez, VP of Design, and Jackie Ansell, Product Designer at Total Brain as they discuss the importance of incorporating user feedback at every stage of the design and development process.

In part five, episode three of the Espresso Webinar Series, our Director of EMEA Marketing, Amy Kelly, welcomes Jo Migom, Chief Digital and Marketing Officer at Thomas Cook.