Webinars

Understanding people - their needs, goals, preferences, and behaviors - has always been critical to ensuring that businesses create compelling customer experiences. Now, as we start to emerge from the COVID19 pandemic, creating a holistic picture that uses quantitative and qualitative data is even more critical.

Join Karlyn Granger and Kandice Durden as they discuss the findings of our recent study on telehealth and what factors impact patients' trust in and adoption of telehealth services.

Join CMSWire and UserTesting, along with Lija Hogan, Customer Experience Consultant, to discuss the power of using personas and empathy maps to truly understand your customers in order to deliver the great experiences they expect.

Join Slack User Researcher Deron Hogans Jr and Customer Experience Consultant Josh Kunz as they discuss Deron's experience in making the shift from in-person to remote methods of gathering customer insights.

In today's crazy world, you need to be able to adapt in real-time to your prospects' and customers' ever-changing behaviors, preferences, and needs. And you must go beyond data to truly understand what motivates your buyers: What prompts your prospects and customers to take action—and how do perceptions, expectations, and emotions play a role in their decision-making processes?

Join UserTesting's Senior UX Researcher, Sarah Geden, and learn how to start a UX program from scratch. In this webinar Sarah will share the methods she used to lead the first UX research and design initiative at her prior company.

Join Jim Kalbach, Chief Evangelist, MURAL and UserTesting’s Chief Insights Officer, Janelle Estes, as they discuss how to optimize touchpoints between cross functional teams in a remote work environment in order to ensure customer feedback is central in every design decision.

The Covid-19 pandemic has changed how we look at digital channels over the course of 2020. As humans, we’ve rapidly adapted to new ways of working, engaging, communicating, buying and selling. But in digital, how do we adapt our approach for these ever evolving trends in times of uncertainty, not just in the short term but as we head into ‘the new normal’ of a post pandemic world?

In part four, episode four of the Espresso Webinar Series C-Suite and Founder Edition, our Director of EMEA Marketing, Amy Kelly, welcomes Ana Mikaela Silva, Founder and CEO of Pleasy Play.

Join UserTesting’s Senior Product Manager, Daniele Hohol, and Fuel Cycle’s VP of Product Marketing, Patrick Ip to discover the best practices and tools for collecting and integrating customer feedback using closed loop methodologies.