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Webinars

Hear from top experts in the fields of conversion
optimization, UX research, design, product, and more.

New consumer insights amidst COVID-19

New consumer insights amidst COVID-19

MICHAEL MACE

In this webinar we’ll share key takeaways from research UserTesting has been conducting on the consumer impact of the current COVID-19 crisis, and how it’s changing customer behavior.

60 minutes
April 9, 2020
60 minutes
April 9, 2020
New consumer insights amidst COVID-19
The Espresso Series

The Espresso Webinar Series

HOSTED BY USERTESTING

From 9 April, UserTesting's EMEA team will be hosting live interviews, every week, with different CX leaders from some of the fastest growing and innovative European businesses.

30 minutes
April 9, 2020

The Espresso Webinar Series

HOSTED BY USERTESTING
30 minutes
April 9, 2020
The Espresso Series
The 2020 CX Industry Report

When business is human, insights drive innovation: The 2020 CX Industry Report Results

JANELLE ESTES AND MICHAEL MACE

Join UserTesting's Chief Insights Officer, Janelle Estes, and VP, Market Strategy, Michael Mace as they present findings from the 2020 CX Industry Survey. In its seventh annual CX Industry Survey, UserTesting asked over 7,600 professionals how their organizations are meeting the challenges and opportunities in today’s customer-centered industry.

60 minute
April 16, 2020
April 2020 Product Release Webinar

April 2020 Product Release Webinar

NATE WRIGHT AND BRIAN TRAN

In this webinar, you’ll get a full look at our latest human insight innovations, and learn how our exciting new features empower more teams to capture customer feedback more efficiently than ever.

60 minutes
April 22, 2020

April 2020 Product Release Webinar

NATE WRIGHT AND BRIAN TRAN
60 minutes
April 22, 2020
April 2020 Product Release Webinar
Patrick Quattlebaum And Lija Hogan

Orchestrating Experiences

Patrick Quattlebaum and Lija Hogan

In this webinar you will learn emerging practices at the intersection of design strategy, design research, and service design that help organizations create products and services that deliver sustainable value.

60 mins
Aug. 09, 2018

Orchestrating Experiences

Patrick Quattlebaum and Lija Hogan
60 mins
Aug. 09, 2018
Patrick Quattlebaum And Lija Hogan
Bradley Miller

Creating great customer journeys through customer interviews: Real-world advice and techniques

Bradley Miller

Bradley Miller, Sr. UX Researcher at Autotrader, describes how he used UserTesting’s Live Conversation to understand the complex and exhausting process of purchasing a car, and how he used those findings to help his company improve its customer journey.

60 mins
July 25, 2018
Steve Ricken And Michael Mace

The Streaming Media CX Index: What customers expect from SVOD experiences

Steve Ricken and Michael Mace

In this webinar, Steve Ricken, Ph.D, UX researcher at UserTesting and UserTesting’s VP Product Marketing, Michael Mace present the findings from UserTesting’s competitive benchmarking study of the top five SVOD apps.

60 mins
June 26, 2018
Michael Mace

Three Ways Fast Human Insight is Revolutionizing Marketing

Michael Mace

In this free webinar, Michael Mace, UserTesting’s VP of Product Marketing, describes how fast human insight is revolutionizing agile marketing. Find out how marketing teams are using human insight to perfect their customer experience in real time.

60 mins
May 23, 2018
Lija Hogan And John Consigli

3 Digital Transformation Strategies Driving CX

Lija Hogan and John Consigli

In this Webinar, John Consigli, Director of Customer Experience at Prudential, and UserTesting’s Director of Strategic Research Services Lija Hogan discuss three digital transformation strategies that Prudential is using to drive improvements to its customer experience.

60 mins
Apr. 25, 2018
60 mins
Apr. 25, 2018
Lija Hogan And John Consigli
Michael Mace

CX goes mainstream: Five trends driving the future of CX

Michael Mace

In this webinar, Michael Mace, UserTesting’s VP of Product Insights, presents the key results from the 2018 Survey Report. Find out how companies around the world are approaching managing CX.

57 mins
Apr. 11, 2018
Michael Mace And Tamara Weinstein

The Banking Mobile CX Index: Insights to improve the mobile banking experience

Michael Mace and Tamara Weinstein

In this webinar, Michael Mace, VP of Product Insights and Tamara Weinstein, Banking CX Index Lead present the findings from UserTesting’s competitive benchmarking study conducted with the top three largest U.S. banks: Bank of America, JPMorgan Chase and Wells Fargo.

57 mins
Feb. 21, 2018
Sherlyn Soo And Jessica Munoz-Miller

Nordstrom Rack | Hautelook: Building a customer-centered culture

Sherlyn Soo and Jessica Munoz-Miller

In this webinar, Sherlyn Soo, Lead UX and Jessica Munoz-Miller, Sr. UX Researcher cover how UX has evolved at NRHL from infancy to its current state, including the journey of proving the business case for a UX team and research resources.

61 mins
Jan. 30, 2018
61 mins
Jan. 30, 2018
Sherlyn Soo And Jessica Munoz-Miller
Stephen Fleming-Prot

Insights on 2017 CX Trends and 2018 Predictions

Stephen Fleming-Prot

In this webinar, Stephen Fleming-Prot from UserTesting, reviews some of the CX trends we saw in 2017 and how they can inform your 2018 research plans.

60 mins
Jan. 17, 2018
60 mins
Jan. 17, 2018
Stephen Fleming-Prot
Michael Mace And Janelle Estes

Live Conversation: Cut your customer interview costs by up to 90%

Michael Mace and Janelle Estes

In this webinar, Michael Mace and Janelle Estes from UserTesting, discuss how Live Conversation can cut your customer interview costs by up to 90%.

57 mins
Nov. 16, 2017
57 mins
Nov. 16, 2017
Michael Mace And Janelle Estes