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Hear from top experts in the fields of conversion
optimization, UX research, design, product, and more.
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New consumer insights amidst COVID-19
MICHAEL MACE
In this webinar we’ll share key takeaways from research UserTesting has been conducting on the consumer impact of the current COVID-19 crisis, and how it’s changing customer behavior.
New consumer insights amidst COVID-19
MICHAEL MACE
The Espresso Webinar Series
HOSTED BY USERTESTING
From 9 April, UserTesting's EMEA team will be hosting live interviews, every week, with different CX leaders from some of the fastest growing and innovative European businesses.
The Espresso Webinar Series
HOSTED BY USERTESTING
When business is human, insights drive innovation: The 2020 CX Industry Report Results
JANELLE ESTES AND MICHAEL MACE
Join UserTesting's Chief Insights Officer, Janelle Estes, and VP, Market Strategy, Michael Mace as they present findings from the 2020 CX Industry Survey. In its seventh annual CX Industry Survey, UserTesting asked over 7,600 professionals how their organizations are meeting the challenges and opportunities in today’s customer-centered industry.
When business is human, insights drive innovation: The 2020 CX Industry Report Results
JANELLE ESTES AND MICHAEL MACE
April 2020 Product Release Webinar
NATE WRIGHT AND BRIAN TRAN
In this webinar, you’ll get a full look at our latest human insight innovations, and learn how our exciting new features empower more teams to capture customer feedback more efficiently than ever.
April 2020 Product Release Webinar
NATE WRIGHT AND BRIAN TRAN
Orchestrating Experiences
Patrick Quattlebaum and Lija Hogan
In this webinar you will learn emerging practices at the intersection of design strategy, design research, and service design that help organizations create products and services that deliver sustainable value.
Orchestrating Experiences
Patrick Quattlebaum and Lija Hogan
Creating great customer journeys through customer interviews: Real-world advice and techniques
Bradley Miller
Bradley Miller, Sr. UX Researcher at Autotrader, describes how he used UserTesting’s Live Conversation to understand the complex and exhausting process of purchasing a car, and how he used those findings to help his company improve its customer journey.
The Streaming Media CX Index: What customers expect from SVOD experiences
Steve Ricken and Michael Mace
In this webinar, Steve Ricken, Ph.D, UX researcher at UserTesting and UserTesting’s VP Product Marketing, Michael Mace present the findings from UserTesting’s competitive benchmarking study of the top five SVOD apps.
The Streaming Media CX Index: What customers expect from SVOD experiences
Steve Ricken and Michael Mace
Three Ways Fast Human Insight is Revolutionizing Marketing
Michael Mace
In this free webinar, Michael Mace, UserTesting’s VP of Product Marketing, describes how fast human insight is revolutionizing agile marketing. Find out how marketing teams are using human insight to perfect their customer experience in real time.
3 Digital Transformation Strategies Driving CX
Lija Hogan and John Consigli
In this Webinar, John Consigli, Director of Customer Experience at Prudential, and UserTesting’s Director of Strategic Research Services Lija Hogan discuss three digital transformation strategies that Prudential is using to drive improvements to its customer experience.
3 Digital Transformation Strategies Driving CX
Lija Hogan and John Consigli
CX goes mainstream: Five trends driving the future of CX
Michael Mace
In this webinar, Michael Mace, UserTesting’s VP of Product Insights, presents the key results from the 2018 Survey Report. Find out how companies around the world are approaching managing CX.
The Banking Mobile CX Index: Insights to improve the mobile banking experience
Michael Mace and Tamara Weinstein
In this webinar, Michael Mace, VP of Product Insights and Tamara Weinstein, Banking CX Index Lead present the findings from UserTesting’s competitive benchmarking study conducted with the top three largest U.S. banks: Bank of America, JPMorgan Chase and Wells Fargo.
The Banking Mobile CX Index: Insights to improve the mobile banking experience
Michael Mace and Tamara Weinstein
Nordstrom Rack | Hautelook: Building a customer-centered culture
Sherlyn Soo and Jessica Munoz-Miller
In this webinar, Sherlyn Soo, Lead UX and Jessica Munoz-Miller, Sr. UX Researcher cover how UX has evolved at NRHL from infancy to its current state, including the journey of proving the business case for a UX team and research resources.
Nordstrom Rack | Hautelook: Building a customer-centered culture
Sherlyn Soo and Jessica Munoz-Miller
Insights on 2017 CX Trends and 2018 Predictions
Stephen Fleming-Prot
In this webinar, Stephen Fleming-Prot from UserTesting, reviews some of the CX trends we saw in 2017 and how they can inform your 2018 research plans.
Insights on 2017 CX Trends and 2018 Predictions
Stephen Fleming-Prot
Live Conversation: Cut your customer interview costs by up to 90%
Michael Mace and Janelle Estes
In this webinar, Michael Mace and Janelle Estes from UserTesting, discuss how Live Conversation can cut your customer interview costs by up to 90%.
Live Conversation: Cut your customer interview costs by up to 90%
Michael Mace and Janelle Estes
