Reports

Industry reports and guides for product, design, and competitive studies to bring you actionable data and insights.

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Image Assets for Pulse Report: Financial Services, Q2 2025

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Pulse Report: Financial Services, Q2 2025

Financial Services industry insights As innovation accelerates and uncertainty grows, consumers are rethinking how...
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Digital assets for Usertesting and G2 Grid report for user research winter 2025

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G2 Grid® Report for User Research | Winter 2025

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Cartoon character watching television with multiple pop ups

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The loyalty premium: how brand loyalty and consumer trust drive customer retention

What keeps customers coming back in 2025? According to UserTesting’s latest global research study...
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UserTesting 2024 Retail Benchmark Report

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2024 UserTesting Retail Benchmark Report

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Which online grocery retailers deliver an exceptional customer experience?

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Which online grocery retailers deliver an exceptional customer experience?

This report is for retail executives working to deliver seamless online shopping digital experiences...
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The UK Banking Empathy Experience Index | Teaser Image

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The UK Banking Empathy Experience Index (EXi)

Why read this report It has been over a year since government legislation has...
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UserTesting Empathy Experience Index Report | Teaser Image

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UserTesting Empathy Experience Index (EXi) Report: multichannel retail

The pandemic forced organizations to change the way they do business and deliver experiences...
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As seen on my feed: a global study of social media shopping behaviors

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As seen on my feed: a global study of social media shopping behaviors

It’s difficult to overstate the impact of social media on nearly every aspect of...
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Credit Unions And Small Banks: Level Up Your CX Expertise | Teaser Image

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Credit unions and small banks: level up your CX expertise

For decades, credit unions and small banks have tailored their offerings to customers and...
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Consumer perceptions of AI in retail and ecommerce

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Consumer perceptions of AI in retail and ecommerce

As our lives become increasingly digital, understanding how shoppers feel about their experiences is...
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2022 CX Industry Report | Teaser Image

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2022 CX Industry Report

O ver the past several years, it’s become increasingly clear that great customer experiences...
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5 Key Differentiators That Set Elite Organizations Apart | Teaser Image

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5 key differentiators that set elite organizations apart

Putting your customer at the center of your business is now a basic requirement...
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