Reports

Industry reports and guides for product, design, and competitive studies to bring you actionable data and insights.

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Forrester Wave 2026 Image Assets

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UserTesting named a leader in The Forrester Wave™ 2026

UserTesting named a Leader in The Forrester Wave™: Experience Research Platforms, Q1 2026—see why and access the full report.

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Digital assets for User Interviews The State of Synthetic Users report

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State of Synthetic Users: Research Report | UserTesting

Explore what 150 UX researchers and senior practitioners think about synthetic users. Download the free report and dataset from UserTesting.

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Teaser Image for Forrester TEI Study 2025

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Forrester TEI Report, 2025

The 2025 Total Economic Impact study of UserTesting, conducted by Forrester Consulting, shows an impressive 4x return on investment. Discover how UserTesting's Human Insight Engine provides enterprises with a competitive advantage by reading the full report.

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Teaser images for Pulse Reports

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Pulse Report: High-tech, Q4 2024

High-tech industry insights In the high-tech industry, staying ahead of rapid change isn’t just...
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Pulse Report: Media and Entertainment, Q4 2024

Media and entertainment industry insights As the media and entertainment industry evolves, staying ahead...
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Teaser-image-Report-Generative AI chatbots-overhyped but still underestimated 960x540

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Generative AI chatbots: overhyped but still underestimated

Key takeaways: At age 2, the most successful newcomer in tech history has a...
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Pulse Report: Healthcare, Q4 2024

Healthcare industry insights The healthcare industry is undergoing significant transformation, with digital experiences playing...
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AI and insurance CX: consumer trust, challenges, and opportunities in a digital era

It’s hard to overstate the complexities of navigating the modern insurance landscape, and the...
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Pulse Report: Retail, Q4 2024

Retail industry insights
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UserTesting 2024 Retail Benchmark Report

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2024 UserTesting Retail Benchmark Report

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Which online grocery retailers deliver an exceptional customer experience?

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Which online grocery retailers deliver an exceptional customer experience?

This report is for retail executives working to deliver seamless online shopping digital experiences...
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The UK Banking Empathy Experience Index | Teaser Image

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The UK Banking Empathy Experience Index (EXi)

Why read this report It has been over a year since government legislation has...
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