Reports

Industry reports and guides for product, design, and competitive studies to bring you actionable data and insights.

Featured reports

Forrester Wave 2026 Image Assets

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UserTesting named a leader in The Forrester Wave™ 2026

UserTesting named a Leader in The Forrester Wave™: Experience Research Platforms, Q1 2026—see why and access the full report.

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AI is speeding up design—but not confidence. Learn how 183 designers navigate risk, validation, and accountability in 2026’s AI-driven workflows.

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Defensible Design in the Age of AI

First-party insights on how design leaders navigate speed, risk, and decision readiness Why we...
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Teaser Image for Forrester TEI Study 2025

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Forrester TEI Report, 2025

The 2025 Total Economic Impact study of UserTesting, conducted by Forrester Consulting, shows an impressive 4x return on investment. Discover how UserTesting's Human Insight Engine provides enterprises with a competitive advantage by reading the full report.

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Teaser images for Pulse Reports

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Pulse Report: Healthcare, Q4 2024

Healthcare industry insights The healthcare industry is undergoing significant transformation, with digital experiences playing...
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Insurance image for report 'AI and Insurance'

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AI and insurance CX: consumer trust, challenges, and opportunities in a digital era

It’s hard to overstate the complexities of navigating the modern insurance landscape, and the...
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Teaser images for Pulse Reports

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Pulse Report: Retail, Q4 2024

Retail industry insights
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UserTesting 2024 Retail Benchmark Report

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2024 UserTesting Retail Benchmark Report

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Which online grocery retailers deliver an exceptional customer experience?

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Which online grocery retailers deliver an exceptional customer experience?

This report is for retail executives working to deliver seamless online shopping digital experiences...
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The UK Banking Empathy Experience Index | Teaser Image

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The UK Banking Empathy Experience Index (EXi)

Why read this report It has been over a year since government legislation has...
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UserTesting Empathy Experience Index Report | Teaser Image

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UserTesting Empathy Experience Index (EXi) Report: multichannel retail

The pandemic forced organizations to change the way they do business and deliver experiences...
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Use case guidebook: testing financial services experiences

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As seen on my feed: a global study of social media shopping behaviors

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As seen on my feed: a global study of social media shopping behaviors

It’s difficult to overstate the impact of social media on nearly every aspect of...
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