Reports

Industry reports and guides for product, design, and competitive studies to bring you actionable data and insights.

Featured reports

Fast, and clean leadership signal design executive POV report

Leadership Signals

Fast, and certain

The new efficiency mandate for design leaders

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As seen on my feed: a global study of social media shopping behaviors

Report

Black Friday and the rise of AI: how shoppers are balancing excitement, inflation, and trust

Black Friday has always been a test of patience, planning, and price-watching. But in...
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Leadership Signals

Stop Guessing, Start Knowing

How marketers can use fast feedback to break through to...

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Teaser images for Pulse Reports

Report

Pulse Report: Retail, Q4 2024

Retail industry insights
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UserTesting 2024 Retail Benchmark Report

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2024 UserTesting Retail Benchmark Report

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Which online grocery retailers deliver an exceptional customer experience?

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Which online grocery retailers deliver an exceptional customer experience?

This report is for retail executives working to deliver seamless online shopping digital experiences...
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The UK Banking Empathy Experience Index | Teaser Image

Report

The UK Banking Empathy Experience Index (EXi)

Why read this report It has been over a year since government legislation has...
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UserTesting Empathy Experience Index Report | Teaser Image

Report

UserTesting Empathy Experience Index (EXi) Report: multichannel retail

The pandemic forced organizations to change the way they do business and deliver experiences...
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Report

Use case guidebook: testing financial services experiences

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As seen on my feed: a global study of social media shopping behaviors

Report

As seen on my feed: a global study of social media shopping behaviors

It’s difficult to overstate the impact of social media on nearly every aspect of...
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Credit Unions And Small Banks: Level Up Your CX Expertise | Teaser Image

Report

Credit unions and small banks: level up your CX expertise

For decades, credit unions and small banks have tailored their offerings to customers and...
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Consumer perceptions of AI in retail and ecommerce

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Consumer perceptions of AI in retail and ecommerce

As our lives become increasingly digital, understanding how shoppers feel about their experiences is...
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