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Industry reports and guides for product, design, and competitive studies to bring you actionable data and insights.

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Image Assets for Pulse Report: Financial Services, Q2 2025

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Pulse Report: Financial Services, Q2 2025

Financial Services industry insights As innovation accelerates and uncertainty grows, consumers are rethinking how...
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Digital assets for Usertesting and G2 Grid report for user research winter 2025

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G2 Grid® Report for User Research | Winter 2025

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Cartoon character watching television with multiple pop ups

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The loyalty premium: how brand loyalty and consumer trust drive customer retention

What keeps customers coming back in 2025? According to UserTesting’s latest global research study...
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Use case guidebook: testing financial services experiences

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Use case guidebook: testing financial services experiences

Customer empathy, better products, and superior digital experiences. These are the expectations consumers have...
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2023 Experience Research Report

Foreword from our CEO Over the last ten years, we’ve written much about the...
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FORTUNE Brand Studio: The ROI of Customer Empathy Report

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FORTUNE Brand Studio: The ROI of Customer Empathy Report

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Teaser image for Forrester study - The total economic impact of the UserTesting Human Insight Platform

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Forrester Study - The Total Economic Impact™ of the UserTesting Human Insight Platform

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teaser image for industry reports -generational banking report

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Understanding evolving banking expectations

We all know that consumers' habits are changing, but do we know how and...
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Emphasizing Empathy as a Cornerstone of the Customer Experience

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