Reports

Industry reports and guides for product, design, and competitive studies to bring you actionable data and insights.

Featured reports

Forrester Wave 2026 Image Assets

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UserTesting named a leader in The Forrester Wave™ 2026

UserTesting named a Leader in The Forrester Wave™: Experience Research Platforms, Q1 2026—see why and access the full report.

AI is speeding up design—but not confidence. Learn how 183 designers navigate risk, validation, and accountability in 2026’s AI-driven workflows.

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Defensible Design in the Age of AI

First-party insights on how design leaders navigate speed, risk, and decision readiness Why we...

Teaser Image for Forrester TEI Study 2025

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Forrester TEI Report, 2025

The 2025 Total Economic Impact study of UserTesting, conducted by Forrester Consulting, shows an impressive 4x return on investment. Discover how UserTesting's Human Insight Engine provides enterprises with a competitive advantage by reading the full report.

Use case guidebook: testing financial services experiences

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Use case guidebook: testing financial services experiences

Customer empathy, better products, and superior digital experiences. These are the expectations consumers have...

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2023 Experience Research Report

Foreword from our CEO Over the last ten years, we’ve written much about the...

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FORTUNE Brand Studio: The ROI of Customer Empathy Report

Teaser image for Forrester study - The total economic impact of the UserTesting Human Insight Platform

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Forrester Study - The Total Economic Impact™ of the UserTesting Human Insight Platform

teaser image for industry reports -generational banking report

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Understanding evolving banking expectations

We all know that consumers' habits are changing, but do we know how and...

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Emphasizing Empathy as a Cornerstone of the Customer Experience

Human understanding. Human experiences.

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