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Discover how thousands of teams are creating
exceptional experiences (and eliminating bad
ones) with human insight.

Trusted by innovators everywhere

Featured success stories

FEATURE STORY
Adobe + BRP + UserTesting
A partnership story of how human insights helped make digital experiences as good as the #1 product experience
FEATURE STORY
Burberry + UserTesting
How Burberry improved their app experience and their development of personalized content
FEATURE STORY
HelloFresh + UserTesting
How the world’s leading meal kit provider uses fast human insights for 9 out of 10 initiatives.
FEATURE STORY
AAA Club Alliance + UserTesting
How AAA Club Alliance mitigates risk while growing its business in today's economy
FEATURE STORY
Microsoft + UserTesting
Learn how Microsoft scales customer empathy to drive innovation and market leadership

Explore the power of human insights across industries

Adobe BRP

Technology, Transportation

A partnership story of how human insights helped make digital experiences as good as the #1 product experience

Burberry header

Retail and E-commerce

How Burberry improved their app experience and their development of personalized content

HelloFresh Tile

Retail and E-commerce

How the world’s leading meal kit provider uses fast human insights for 9 out of 10 initiatives.

Tile Phili

Media and Entertainment

How The Philadelphia Inquirer worked with UserTesting to expedite their transition to digital, and increased mobile checkout rates by 68%

title wise

Financial Services

How Wise relies on UserTesting to help over 10 million people and businesses manage their money across the world

Post Office Tile

How Post Office obtains insights regarding their digital products and in-store services, leading to improvements that delight their customers and postmasters

title

Gaming/Gambling

How Betway utilized human insights to increase app downloads by 600% in emerging markets

Krikey

Gaming, Gaming/Gambling

How Krikey quickly reached one million downloads of their AR gaming app

Vernier hero

How Vernier adapted to changing business conditions during the pandemic with a world-class UX function built around UserTesting

Rothy's tile

Retail and E-commerce

How Rothy’s successfully relaunched their eCommerce website

aaa

How AAA Club Alliance mitigates risk while growing its business in today's economy

UserTesting | Microsoft

Learn how Microsoft scales customer empathy to drive innovation and market leadership

How Notre Dame turns ideas into profitable business realities

Expedia hero

Travel/Leisure/Hospitality

How Expedia Group saves over seven figures a year with fast customer feedback

canva

Consumer Products

How Canva optimizes the onboarding experience with UserTesting

nbc

Media and Entertainment

How NBCUniversal improves experiences across its platforms, channels, and brands

fandango tile no play button

Media and Entertainment

See how Fandango draws a crowd of 67 million moviegoers every month

philips

Healthcare, Technology

How Philips improves people's lives using empathy to innovate solutions that better meet their needs

docusign

How DocuSign keeps users signing on the dotted line

Retail and E-commerce

How Walmart increases online conversions with tailored experiences

How a renewed emphasis on empathy is driving ROI and saving lives

alaska

Travel/Leisure/Hospitality

How customer listening and beyond device testing powered Alaska Airlines’ rebound through the pandemic

eargo

Consumer Products, Health Care, Manufacturing

How Eargo helps people hear life to the fullest

freeletics tile

Consumer Products, Health Care, Technology

How Freeletics delivers digital fitness for everyone with fast feedback from UserTesting

familysearch tile no play button

Nonprofit Organization

How FamilySearch helps people around the world find joy in connecting with their relatives

Tile_Evernote

How Evernote boosted usability testing to make organizing notes an effortless experience

chicostile

Retail and E-commerce

How Chico's uses fast feedback and video insights to grow loyal customers

Hub_Tile_CiscoWebex_363x200

How Cisco Webex is making remote collaboration 10X better than in-person meetings

westjettile

Travel/Leisure/Hospitality

Discover how WestJet makes air travel safer and more convenient

subway tile

Retail and E-commerce

With customer insights on the menu, the world’s largest franchise was able to grow its loyalty program

How customer feedback helped HP close the empathy gap and increase revenue

wes

Educational Institutions

Learn how WES exceeds expectations by reducing customer pain points

Wolf Pack@2x.png

Nonprofit Organization, Technology

How UserTesting helped Wolf Pack connect homeless with their communities

Title image for the DAZN customer success story

Media and Entertainment

How DAZN is winning the race for high quality human insights to bring fans closer to the sports they love

Hub_Tile_skyscanner_363x200

Travel/Leisure/Hospitality

How human insights help Skyscanner adapt to uncertainty in a changing world

How UserTesting helped Pitney Bowes increase customer renewals 133%

HKI

Nonprofit Organization

How Helen Keller International boosted engagement and donations

Retail and E-commerce

How UserTesting helped the Home Depot surprise and delight customers with empathy

Comida

Nonprofit Organization

How the Comida for Familias app is providing safety and food for the homeless

experian

Financial Services

How Experian unlocks the power of human insights

Costco

Retail and E-commerce

How Costco Travel built a better online travel booking experience

lenovo

How Lenovo improves its user experience to drive business growth

indeed

How the Indeed Incubator uncovers human insights to help more people find jobs

UserTesting HR

How UserTesting ensures it offers the best benefits packages and its employees understand how to use them.

Deliveroo

Travel/Leisure/Hospitality

How Deliveroo leveraged customer feedback to quickly determine new product feature names before launch

Godaddy

How GoDaddy delivers a more targeted customer journey to small business owners

wtw

Professional Services

How Willis Towers Watson launches products in just one week

autotrader

Aligning the customer journey and digital experience with human insight

Hub_Tile_Apartment List_363x200_2x.png

How a focus on empathy is helping more renters find homes they love

liquid

Professional Services

How quick user insights help shape brand strategy and creative for Liquid’s clients

ATB

Financial Services

How ATB Financial rapidly innovates their platform with customers in mind

code4

Nonprofit Organization

Code for America keeps people out of jail by improving outdated communications system

clearhead

How Clearhead incorporates the voice of the customer into every design decision

udemy

How Udemy improves lives through learning with human insights from UserTesting

Retail and E-commerce

How Vistaprint averted disaster by discovering the source of a 16% spike in page exits

How improving the home search experience increases conversions

airtime

Media and Entertainment

How Airtime built its brand with customer insights into its new social media platform

troweprice

Financial Services

How the right tools helped T. Rowe Price quickly solve a business-critical design problem

Retail and E-commerce

How Dick’s Sporting Goods is winning with curbside pickup amid the global pandemic

stars

Gaming/Gambling

How the Stars Group is closing the empathy gap to win more customers

Educational Institutions

How FLVC used customer research to create a tailored, successful Virtual College Week

yourmd

How Your.MD created a best-in-class app called Healthily

Canadian tire

Retail and E-commerce

How Canadian Tire keeps customers at the center of decision making

chartio

Professional Services, Technology

How Chartio partners with UserTesting to make data accessible to everyone

automattic

How Automattic drives customer-centric improvements on 36% of the world's websites

microsoft

How Microsoft Learn helps 25 million people learn new skills and get better jobs

nypr

Media and Entertainment

How America's largest public radio group consistently delivers award-winning programming

Finastra

Financial Services

How Finastra's insights return higher value with continuously improving financial experiences

car

How CarMax empathizes with customers to enhance the buyer journey

taxslayer

Financial Services

How TaxSlayer makes tax preparation painless with UserTesting

Customers rate UserTesting #1

The crowd has spoken. UserTesting is proud to be the leading company in the top right quadrant on the #1 independent software review site. Read unbiased reviews from real customers and compare for yourself.

Customer’s rate UserTesting #1

G2 Leader Summer 2021

UserTesting | Customer Page Motif

User Research Category

Customer’s rate UserTesting #1

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