Q: How do I apply to be a test participant?

Sign up here . If you are accepted, you’ll earn up to $60 for each test or interview you successfully complete.

Question 1

What is UserTesting?

Accepted Answer

UserTesting is a platform for getting rapid customer feedback on almost any customer experience you can imagine, including websites, mobile apps, prototypes, and real world experiences. You’ll receive audio and video recordings of real people from your target market speaking their thoughts as they complete tasks you specify.

With continuous user feedback, you can:

Identify pain points in your customer experience
Understand what your customers are thinking and feeling
Validate design decisions before committing resources
Influence stakeholders to make improvements

Question 2

Who is UserTesting for?

Accepted Answer

Anyone who cares about customer experience, including eCommerce managers, UX research teams, product managers, marketers, and designers. We’re used extensively by the world’s most demanding consumer websites and apps, more than half of the top 100 brands in the world.

Question 3

What kind of studies can I run?

Accepted Answer

We’ve invested heavily in online tools that let you set up a test on your own in minutes, and we also have a full-service research team for complex studies. Here are some research goals that are possible with UserTesting.

Understand your complete user experience with these research methodologies:

Moderated and unmoderated studies
Longitudinal testing
Focus groups
Survey questions and numeric rating scales
Competitive benchmarking
Net promoter scores
A/B testing
Time on task analysis
Click maps, navigation tree testing and card sorting

Recruit your exact target audience with our sampling services:

Test with your own customers
With our Pro plans, you can invite your own customers to participate in your user tests.
Custom recruitment, managed directly by us (you won’t be shoved off to a third party)
International testing
Sample sizes as small or as large as you want them to be

Launch a new product confidently through continuous software development research

Prototype and wireframe tests
App store pages and app icon tests
Unreleased apps / beta builds
Competitor tests

Improve your customer experience through these advanced insights

Shop-alongs
Product unboxing and setup
Light ethnographics
Online ordering, in-store pickup
Omnichannel customer experience (if you can imagine it, we can probably test it)
Uncover the whys behind your CX metrics (NPS, Foresee, customer satisfaction, etc).

Question 4

How quickly will I receive results?

Accepted Answer

For simple self-serve tests, you‘ll start receiving results in as little as an hour. Response time can vary depending on the time of day when you order, and tests can take longer if you request users with very specific demographic requirements.

If you’re working with our professional services team to run your study, the typical turnaround time from your first meeting to the final report is two weeks, and more complex studies can take longer.

Question 5

How many users should I include in a user test?

Accepted Answer

To uncover user experience issues in a product, we recommend five participants per study. It’s more effective to do a series of small tests at multiple points throughout development, rather than one large study at the end. That helps you identify problems early, when it’s easier to fix them. You can start testing an app or website as soon as you have concept sketches or wireframes.

If you’re looking for trends and insights beyond basic usability issues, we recommend five to eight participants per audience segment.

Question 6

Do you provide quantitative as well as qualitative results?

Accepted Answer

In addition to capturing video and audio, you can include quantitative analysis and survey questions including multiple choice, rating scales, and written responses.

Question 7

Who are the test participants?

Accepted Answer

The test participants on the UserTesting panel are real people in their natural environments, not usability experts. They are normal people who have been screened to make sure they articulate what they are thinking as they complete tests on the UserTesting platform. Learn more about the panel.

Question 8

Do you have test participants in countries besides the United States?

Accepted Answer

Yes, we have a network of test participants from all over the world.

Question 9

What if I want my own customers to be test participants, not people on the UserTesting panel?

Accepted Answer

We have a few features that allow you to test with anyone. You can either bring your own panel of customers into the platform—for on-going feedback—or simply send a link to anyone in your contact list.

Question 10

How do I apply to be a test participant?

Accepted Answer

Sign up here. If you are accepted, you’ll earn up to $60 for each test or interview you successfully complete.

Question 11

Can I test my mobile app?

Accepted Answer

You can test your app at any stage of development (from prototype to beta to published) and on iOS or Android. No SDK integration is required. Learn more about mobile app testing. You can also conduct studies on your App Store or Play Store listing and app icons.

Question 12

Can I test a site or app that’s only partially done or requires a password?

Accepted Answer

Yes. Save time and engineering resources by running user tests on prototypes, staging websites or unpublished apps. When writing your test instructions, just let users know to expect a site or app that is only partially working. If it requires a username/password, you can give test participants login credentials in your test instructions.

Question 13

Can I test real-world customer experiences?

Accepted Answer

Yes, you can run customer experience tests that range from shop-alongs and product unboxing to multi-channel customer experiences that include interactions both online and in the physical world. If you can record it with a smartphone camera, we can probably test it for you.

Question 14

Can I pay for research consulting?

Accepted Answer

With our customizable Pro plans, our professional services team can create the tests for you and report on the findings. Our research team consists of world class user experience experts. Services include:

Turn business questions into research objectives
Determine best research methodology for your objectives
Create or review test plans
Optimize studies for unmoderated testing
Recruit and vet participants
Create clickable prototypes from existing designs
Watch and annotate videos
Create clips and highlight reels
Summarize and prioritize findings
Prepare reports and debriefs

Question 15

Can I test competitors’ websites?

Accepted Answer

Yes, you can test any website. You can also run a comparison test in which the user interacts with two different websites–such as your website and a competitor’s–and tells you which they prefer and why.

Question 16

What if I want to watch the user check out during a test?

Accepted Answer

If your study requires test participants to go through a complete checkout process, provide participants with fictitious credit card information or gift codes in order to complete the checkout process without entering their own credit card information.

Question 17

Do the videos record both audio and video?

Accepted Answer

Yes. Our screen recording software records both the audio of the speaker and video of the screen. For mobile recordings, you can see taps, swipes, and gestures, and you can have the user turn on the backside camera to record real-world experiences.

Question 18

How long are the videos?

Accepted Answer

Videos are usually between 10 and 15 minutes. The length depends on how many tasks the user is asked to do. With our Pro plans, you can record videos as long as an hour.

Questions fréquentes

À propos de UserTesting et de User Research

Grâce aux retours continus de vos utilisateurs, vous pouvez :

Recrutez votre public cible spécifique grâce à nos services d'échantillonnage :

Lancez un nouveau produit en toute confiance grâce à la recherche continue en matière de développement logiciel

Améliorez votre expérience client grâce à ces Insights avancés

À propos des participants aux tests

Capacités

A propos des vidéos

Vous souhaitez en savoir plus sur la façon de participer à un test ?

Questions fréquentes

À propos de UserTesting et de User Research

Qu'est-ce que UserTesting ?

Grâce aux retours continus de vos utilisateurs, vous pouvez :

À qui s'adresse UserTesting ?

Quel type d'études puis-je mener ?

Recrutez votre public cible spécifique grâce à nos services d'échantillonnage :

Lancez un nouveau produit en toute confiance grâce à la recherche continue en matière de développement logiciel

Améliorez votre expérience client grâce à ces Insights avancés

Dans quel délai recevrai-je les résultats ?

Combien d'utilisateurs dois-je prévoir par test ?

Proposez-vous à la fois des résultats quantitatifs et qualitatifs ?

À propos des participants aux tests

Qui sont les participants ?

Disposez-vous de participants résidant dans d'autres pays que les États-Unis ?

Que faire si je préfère que mes propres clients participent aux tests plutôt que les contributeurs du network UserTesting ?

Comment proposer ma candidature pour participer aux tests ?

Capacités

Puis-je tester mon application mobile ?

Puis-je tester un site ou une application qui n'est que partiellement terminé ou qui nécessite un mot de passe ?

Puis-je tester des expériences « physiques » des clients ?

Proposez-vous des services payants de conseil en recherche ?

Puis-je tester les sites web de mes concurrents ?

Que faire si je veux observer l'utilisateur finaliser sa commande au cours d’un test ?

A propos des vidéos

Les vidéos contiennent-elles de l'audio et de la vidéo ?

Quelle est la durée des vidéos ?

Vous souhaitez en savoir plus sur la façon de participer à un test ?