About Us

Overview: About Our Company

We know usability testing is a pain. It’s expensive and time-consuming. As a result, it doesn’t happen enough.

That’s why we built UserTesting — we wanted to bridge the gap between no user testing and expensive user testing.

UserTesting lets you “look over the shoulder” of people in your target audience while they use your website or mobile app. And we make it fast, easy, and inexpensive, so you’re more likely to do it.

Who uses UserTesting? Anyone who is responsible for improving websites or mobile apps. We help you improve usability, conversion, and user affinity.

How customers use UserTesting:

  • Agencies use us as a pitching tool to show videos of users struggling with a prospective client’s site (followed by how they’d improve it).
  • UX usability professionals use us to test a wireframe or a prototype.
  • Web marketers use us to test their competitors’ sites–to find out what their competitors do better.
  • Website managers use us to watch their target market start at Google and naturally search the web for their product.
  • Managers use us to settle design disagreements, within a team or with a client.
  • Conversion rate optimizers use us to find and fix their site or app’s biggest problems, and then run A/B tests to measure the improvement.
  • Game developers use us to ensure their games are fun and engaging!
  • Designers use us to watch real people using their normal computer–so they can see things like IM interruptions and small browser windows.
  • Product managers use us to get inside the heads of their target customers. Watch what they do and hear what they think.
  • Developers: Agile development teams use us because we can usually turn around test results in a few hours.
  • Entrepreneurs: Lean startups use us in their Build-Measure-Learn feedback loop.
  • Search engine experts test their PPC ads and landing pages with us to maximize their advertising ROI.
  • Mobile app developers use our mobile app testing to make sure their apps are ready.

The founders — and why they created UserTesting

  • Darrell Benatar

    Darrell Benatar

    Darrell Benatar, a serial entrepreneur, founded Surprise.com in 1999. Darrell was not a believer in usability testing until he saw his product manager — Dave Garr — doing it. Darrell was shocked at the problems people were having with things that he’d always assumed worked fine. So he began doing user testing for all Surprise.com redesigns. Since then, Surprise.com was selected by Time magazine as one of the “50 Best Websites.” Seeing its effectiveness on his site, he decided to make it easy for others to do user testing.

  • Dave Garr

    Dave Garr
    VP, Product and Marketing

    Dave Garr has managed websites for companies such as Apple, HP, Palm, and Intuit. And he won a Webby for his marriage proposal.

    He’s always been rather obsessed with usability testing, but has been frustrated with how much of a hassle it is. So he ended up doing a lot of quick and dirty usability testing with his family, coworkers, friends, neighbors, and — in those rare times when he could get up the guts — captive audiences at train stations.

    So he started UserTesting to solve a pain point that he had. And (lucky for him!) it’s a pain point others had too.