Frequently Asked Questions

About UserTesting and User Research

A user research platform that gives you access to a large panel of users, on-demand. You get video of these users while they perform your specified tasks on your website or app, so you can see and hear where they get confused and frustrated.

Anyone involved in the design, development, or marketing of a website or mobile app. Seeing real people use your site or app lets you see where they have problems and how you can make it easier to use. Many of our clients work for design and optimization firms, and they test both client and prospect sites and apps. It’s a very powerful pitching tool to show videos of real people using a client’s property (followed by how you’d improve it).

In as little as one hour. Here’s the most common scenario: You request five tests—you’ll receive a couple of the results within the hour and all five within a few hours. One caveat: Requesting users with narrow demographics slows things down a bit because fewer users are qualified to do the test.

We recommend five per round of testing, since some usability experts say that you’ll discover most of a site’s problems with as few as five users. It’s better to do a series of small tests frequently throughout development, rather than a lot of tests at the end. That lets you identify problems early, when it’s easier to fix them. You can start testing as soon as you have concept sketches or wireframes.

About the Users

The users on our panel are typical Internet users, not usability experts. They are normal people who have been screened to make sure they articulate what they are thinking as they browse. Learn more about our user panel.

Yes, we now offer user panels in the United Kingdom and Canada.

Wait, is that a question? Actually, we’ve made this easy to do. When you sign up for a Pro plan, you can use our user panel or your own customers.

Sign up here to be a tester. If you are accepted, you’ll earn $10 for each website you test (unless the client isn’t satisfied with the results, in which case the entire $49 fee is refunded, including your $10).

Capabilities

Yes, you can test any website. In fact, you can run a test where the user looks at two different websites–such as your website and a competitor’s–and tells you which they prefer and why.

Yes. When writing your test, just warn the users that the site or app is only partially working, or that it requires a username/password.

You have two options: Tell them to go through the process of buying your product with a credit card, but tell them not to click the final “SUBMIT ORDER” button. Or, provide the user testers with a dummy credit card number that they can use.

You betcha. iOS or Android, phone or tablet, in-a-store or unreleased, we’ve got you covered. Learn more.

Yes, with many of our Pro plans you can use our Research team to write test plans, watch and annotate videos and summarize key findings in a written report.

About the Videos

Yes. Our screen recording software records both the audio of the user speaking and the video of the screen.

With our Basic plan the videos are usually between 10 and 15 minutes. The length depends on how many tasks the user is asked to do. With our Pro plans videos can be as long as an hour!

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Get an overview, watch a sample video, or see our free educational resources.