Lija Hogan

About the author:

Lija is a Customer Experience Consultant at UserTesting. When she's not helping UserTesting customers understand the wide variety of topic areas they can cover using the platform, she teaches a usability research methods class to undergraduates at the University of Michigan - Ann Arbor.

Research

5 questions to ask when assessing research priority, according to a Customer Experience Consultant

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Research

How to build a user persona for your business

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Research

Is your research team surfacing the ROI of customer empathy?

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Research

Remote research, faster: 10 strategies to make unmoderated testing even more efficient

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Research

Biometrics and customer experience (CX)

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Research

How to get honest feedback from your customers

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