Introducing the Human Insight Platform

A platform where you can see, hear, and understand real people as they react to your concepts and designs or engage with your products and experiences.

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How it works

Target any audience

Quickly capture high-quality, diverse perspectives from the UserTesting Network, partner networks, and your own network. Define your audience and choose your sample size. We’ll handle the rest.

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Gather comprehensive feedback

The Feedback Engine helps capture human insight throughout the product development lifecycle. Our comprehensive testing solution adapts to meet your team’s testing needs.

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Analyze, understand, and measure

Quickly identify key insights and measure performance with AI-powered analytics and visualizations, designed to save time and simplify post-test analysis.

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Amplify customer insights

Build a common understanding of your customers throughout the organization by sharing insights, highlight reels, and clips with stakeholders directly into commonly used tools.

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What's the ROI on your customers' feedback?

Calculate the impact insights from your target audience could have on revenue, operational efficiency, and retention.

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Why organizations partner with UserTesting

Forrester names UserTesting a leader in experience research platform
UserTesting received the highest possible scores in 20 criteria in 2023
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Fastest way to quality human insight
Feedback within a few hours with purpose-built Audience Solutions
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Flexible and comprehensive Feedback Engine
Understand the what and the why with a single platform
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3,000+ customers around the world
Discover how thousands of teams create exceptional experiences with the help of human insight
Customer stories

Solutions
For Digital Experience teams
Discover how to optimize digital shopping with real human insights to improve conversions and loyalty.
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Solutions
For Marketing teams
Drive growth, optimize digital experiences, and more effectively manage brand reputation with critical insights from real customers. Get on-demand feedback on all your marketing campaigns and assets.
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Solutions
For Product teams
Make confident product decisions with real-time customer feedback from UserTesting. Validate ideas, reduce rework, and drive adoption—faster.
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Solutions
For Design teams
Validate and refine UX designs fast with real user insights from UserTesting—no research expertise needed. Launch with confidence.
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Solutions
For CX teams
Optimize customer experience with real-time feedback and insights from your users.
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Solutions
For UX research teams
Empower UX teams to make smarter product decisions with real-time insights from actual customers using scalable UX research tools.
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Solutions
Executives
Steward a more customer-centric organization with insights from your customers. Drive business growth, increase product adoption, and grow customer loyalty with a proven framework for scaling human insights and customer empathy throughout the organization.
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Solutions
Enterprise
Quickly capture rich, video-based feedback from customers, prospects, employees, and more to innovate and build exceptional brand experiences.
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Solutions
Startups
Capture rich, video-based feedback to make decisions with confidence, ensure product-market fit, and accelerate innovation and growth.
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Solutions
Mid-market
Quickly capture rich, video-based feedback to increase speed-to-market, adapt to changing customer needs, and grow into world-class brands.
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Solutions
Small business
Drive growth and innovation through fast, remote customer feedback that anyone on the team can access to create customer-centric products and experiences.
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Solutions
Financial services
Innovate and optimize experiences to drive trust and customer loyalty
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Solutions
Retail
Create frictionless online and offline shopping experiences by optimizing your retail experiences and boosting conversions with human insight
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Solutions
Consumer technology
Keep up with the rising demand for exceptional consumer technology experiences.
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Solutions
Healthcare
Understand and empathize with patients to improve healthcare experiences and drive loyalty
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Solutions
Media and entertainment
Uncover how your audience engages with content across every touchpoint.
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Solutions
Automotive
Get customers where they need to go with exceptional automotive experiences
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Solutions
Gaming and gambling
Up the ante with winning gaming and gambling experiences
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Solutions
Travel and hospitality
Exceed traveler expectations for health, safety, and personalized, memorable experiences.
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Integrations and plugins
See how UserTesting helps you do more with your existing tools and solutions to further optimize your customer experience.
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Services
Professional Services
We're experts on industry-leading UX methodologies with over 200 years of cumulative experience to support you through every stage of your journey.
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Glossary term
Mobile testing
Mobile testing is the process by which mobile apps and digital experiences (like websites and ecommerce) are tested for relevance, functionality, usability, and consistency.
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Templates
Get started with our expert-designed test templates. Use them as-is, customized to fit your exact needs.
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Why organizations partner with UserTesting

Forrester names UserTesting a leader in experience research platforms in 2023
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3,000+ Customers around the world
Customer stories
Video-first Customer Experience Narratives (CxNs)
Get a vivid, first-person understanding of an experience with CxNs

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Fastest way to quality human insight
80%+ of CxNs complete within a few hours through our global, opt-in contributor network

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Platform that scales across your teams
Simple user experience designed to scale with flexible, pre-built templates

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Forrester: UserTesting delivers a 665% ROI over three years

A recent Total Economic Impact™ (TEI) Study, conducted by Forrester on behalf of UserTesting, illustrates how organizations using the UserTesting Human Insight Platform can realize $2.03M in value and 665% in ROI over a three-year period.

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