Webinars

Join Customer Experience Consultant, Lija Hogan, as she explains how mature CX organizations deal with their growing pains. 

Many teams focus on the number of new feature introductions as a measure of success as opposed to how much value they are providing to their customers. During this session, guest speaker Forrester's VP and Research Director Lisa Singer and UserTesting's Chief Insights Officer, Janelle Estes, will discuss the importance of outcomes over outputs and the key behaviors needed for this shift.

In this final of three webinar series, Agilitee’s Digital Strategy Lead, Cat Ganim shares tools and tactics her team uses to measure products after they’re launched.

Improving user engagement and retention is key to the survival of the largest non-profit newspaper in the United States. Learn from the experts at The Philadelphia Inquirer.

In this second of three webinar series, Agilitee’s Digital Strategy Lead, Cat Ganim shares tools and tactics to reduce the risk of bringing poorly performing solutions to market through usability testing.

In this first of three webinar series, Agilitee’s Digital Strategy Lead, Cat Ganim shares strategies for guiding product strategy through user interviews and human insight.

In this webinar, join Chief Insights Officer Janelle Estes and VP Market Strategy, Michael Mace as they break down the key findings in this year's CX Industry Report.

Join UserTesting's Lija Hogan and User Interviews' Morgan Mullen as they discuss how we can more deeply—and authentically—understand customer needs and behaviors when faced with increasingly fragmented data.