The future of financial services and customer empathy


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The pace of modernization has changed. Banks and financial services companies are shifting to meet growing demands. From the customer perspective, the future of banking is faster and more customer-centric. Can you keep up?

With 2022 in full swing, it’s time to answer key questions around the future of the finance industry and figure out what changes are here to stay and what will continue to change. Can your organization thrive in an ever changing environment?

This virtual session features a panel of industry experts from Wells Fargo and Broadridge Financial Solutions answering questions on emerging industry trends and how to approach them. Let’s discuss how customer experience is evolving to include:

  • NPS scores versus qualitative data
  • Cryptocurrency
  • Artificial Intelligence
  • Machine Learning
  • Digital Payments
  • Cybersecurity and more
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