These days, patients expect more out of their digital and in-person experiences than just quality care. For example, 68% of patients say they are more likely to choose providers that can book, change, or cancel appointments online and 59% of Gen Y patients say they would switch doctors for ones with better online access. Understanding what it’s like to be your patient is the first step toward improving their care.
UserTesting’s HIPAA compliance meets the data security and protection needs of healthcare organizations looking to use real human insight to build patient-first digital experiences. Test and capture perspectives in a manner that is compliant with HIPAA when handling personal health information.
Join Lija Hogan, UserTesting’s Customer Experience Consultant, as she walks you through the steps of measuring your patient’s digital, mobile, and in-person experiences.