Join us for this roundtable event where we’ll discuss how Design, Product and UX leaders can create a culture where customer insights are integral to decision-making. Driving alignment across teams, fostering innovation, and delivering experiences that build lasting customer loyalty.

Omar Musa, Director Product Design & UX at Burberry will join us and share his experiences and strategies for scaling the impact of insights, balancing strategic and tactical approaches, and demonstrating their value to stakeholders.

This will be followed by a relaxed and free-flowing roundtable discussion on the following topics:

• How can organizations create a culture where customer insights are integral to decision-making, driving product and experience design that aligns with both customer needs and business goals?

   

• How can leaders navigate the balance between deep strategic research and fast tactical iteration to ensure customers remain at the core of design and product innovation?

   

• What strategies help teams amplify the influence of customer insights across the organization, maintain momentum, and secure ongoing stakeholder alignment?

This is an invite-only event, and spaces are limited, so please register soon to secure your place.