Hear from industry-leading professionals at Admiral Insurance and Yorkshire Building Society on how they are using the FCA Consumer Duty outcomes as an opportunity to make the cultural shift from one-off regulatory checks to creating a customer-centric organisation.
Amy Ely, Head of Regulatory Change and SMCR and Daniel Keane, Senior Digital Product Owner dive into the challenges they are facing with Consumer Duty strategy implementation and the solutions they are executing to overcome them, how their organisation is tackling reporting and monitoring, and the strategies and best practices they are embedding to build trust and loyalty with their customers.
Key highlights explored in this webinar:
Gain valuable insights and actionable strategies to ensure your organisation is fully prepared for the FCA Consumer Duty deadlines. Watch on demand now.