Driving customer-centric design with remote research

September 23, 2020 | 60 minutes

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The dawn of the “new normal” is upon us - as behaviors shift and digital solutions accelerate forward, it’s vital that organizations understand their customers’ evolving needs to continue to design experiences that meet their expectations. But how can this be done in an environment where in-person research isn’t an option?

In this webinar, Colin Murphy, Senior Product Manager, InVision, and Rosa Smith, Senior UX Researcher, UserTesting, will share expert insights for designing great experiences via remote research methodologies. Learn best practices for embedding customer feedback throughout key phases of the design process, and how to overcome distance to remain customer-centric.


Colin Murphy

Senior Product Manager

Rosa Smith

Senior UX Researcher