On-Demand Webinar

Comparing the digital experience of the top 5 U.S. banks

Giving customers a great digital experience is a moving goalpost. Just when you think you've nailed it, the bar rises higher. That's why we asked 1500 digital banking consumers to use the websites of the top five U.S. banks, share their perspectives, and rate their experiences. Results show there's still room for improvement. In this webinar, you'll learn the following: 

  • How the top five U.S. consumer banking experiences stack up against each other
  • What participants love, like, and dislike about current digital banking experiences
  • Where digital banking experiences fall short and how to improve them

Discover where the bar sits for excellent customer experience in the banking industry with UserTesting's Chief Insights Officer, Janelle Estes, and Dani Niro, Head of Delivery at Citizens Bank. Together, they share findings, dive into how the top U.S. banks meet and exceed today's banking consumers' high expectations, and explore opportunities to push the bar higher.

On-Demand Webinar

Comparing the digital experience of the top 5 U.S. banks

Watch on-demand

Speakers

Janelle
Janelle Estes
UserTesting
Chief Insights Officer
Dani Niro
Dani Niro
Citizens Bank
Head of Delivery
Mike
Mike Perkowski
New Reality Media, LLC
Co-Founder and Partner

Additional Resources

  • teaser image webinar screen yellow

    Webinar

    Usability testing and customer journey mapping to optimize experiences at every touchpoint

  • Blog

    Stop wasting ad spend: how to catch underperforming creative before it’s live

    Creative remains king. Among the many variables that make up a successful advertising campaign—including...
  • Picture of a group of people waiting to be interviewed

    Blog

    Performance metrics don’t tell the whole story—but your audience can

    Performance metrics have always been revered as the North Star of a campaign’s effectiveness...
  • webinar teaser image for path dark blue

    Webinar

    Pulse Report: Tech, Q2 2025 overview

  • Bobby Meixner: Design-Led Innovation: A Vision for...

    main stage

    Bobby Meixner: Design-Led Innovation: A Vision for...

    13 MIN
  • a-man-chats-with-an-artificial-intelligence-chat-bot

    Blog

    How AI user research fuels purpose-built products

    According to a recent UserTesting study , more than 75% of AI chatbot users...