On-Demand Webinar

Moving from face-to-face feedback to remote methods

While working remotely is easier than ever before, it does require us to think differently about how we engage with and get feedback from our customers and users. Because remote work is currently the new normal, you are probably trying to figure out how to build customer empathy and understanding in a digital environment.

If you are a UX researcher, designer, product manager, or marketer who is accustomed to getting feedback from your customers in live, in-person conversations, this can be a bit of a shift, but the outcomes can be amazing. There are many benefits to gathering customer feedback remotely—from resource savings to increases in efficiency. Over the years, UserTesting has helped many organizations make this transition successfully.

Join UserTesting's Chief Insights Officer Janelle Estes, AnswerLab's CEO & Co-Founder Amy Buckner Chowdhry, and Rosa Smith, UX Researcher at UserTesting, as they share advice for building empathy for your customers, remotely, in just 3 easy steps. This is a practical discussion with recommendations that you can take and implement immediately, to help you develop a more effective and impactful remote feedback practice.

On-Demand Webinar

Moving from face-to-face feedback to remote methods

Watch on-demand

Speakers

Janelle
Janelle Estes
UserTesting
Chief Insights Officer
Rosa
Rosa Smith
UserTesting
Senior UX Researcher

Additional Resources

  • Guide assets for for usertesting and talker research study "Tariffs and trade-offs: what rising prices mean for brand trust and consumer loyalty.

    Report

    Report: Tariffs and trade-offs: what rising prices mean for brand trust and consumer loyalty

    Rising prices are no longer a temporary challenge, they’re fundamentally reshaping how consumers make...
  • Conversion-Rates-Retail-Consumer-Blog-Hero-Image-250702

    Blog

    5 shopper behaviors your funnel isn’t built for (yet)

    Modern consumers don’t follow predictable, linear paths. They jump between devices, pause mid-purchase, and...
  • teaser image for webinar chorus dark blue

    Webinar

    Fix the gaps: how to optimize the customer journey for better ROAS and higher ROI

  • two-asian-ui-ux-designers-are-working-on-a-new-app

    Blog

    The most dangerous AI feature is the one you launched blind

    The AI customer journey is here to stay, becoming a key element of the...
  • HERO-PulseReport-Q2-2025-Retail-782x500

    Report

    Pulse Report: real-time signals from Q2’s retail landscape (trust, value, AI)

    Retail industry insights Retail is facing more complexity than ever, driven by technology shifts...
  • teaser image webinar screen yellow

    Webinar

    Mobile and physical experience testing