The UK Banking Empathy Experience Index Report

Measuring the leading UK FinServ organisations on customer empathy

February 16, 2022 | 30 minutes

Watch now

Oh no! We're unable to display this form.

Please check that you’re not running an adblocker and if you are please whitelist

If you’re still having problems please drop us an email.

By submitting the form I agree to the Privacy Policy and Terms of Use.

Learn which UK FinServ brands ranked top for empathy-driven experiences and why

UserTesting’s UK Banking Empathy Experience Index (EXi) report explains why empathy is the key to building loyalty and shares how traditional banks and fintechs can build empathy-driven experiences to maximise their customer loyalty. 

Join UserTesting’s Anthony Rogalski, Solutions Consulting Manager and Landon Barnes, Principal Solutions Consultant to hear how financial services organisations can rebuild customer empathy and provide better experiences.

In this webinar we will explain;

  • How to humanise the digital experience by taking the best from non-digital interactions and bringing them into the digital journey.
  • How to build empathy-driven experiences, by focusing on creating positive emotional experiences for customers.

  • The future of banking; understanding why the customers prefer a combination of traditional bank and fintech offerings.


Anthony Rogalski

Solutions Consulting Manager

Landon Barnes

Principal Solutions Consulant