The UK Banking Empathy Experience Index Report
Measuring the leading UK FinServ organisations on customer empathy
February 16, 2022 | 30 minutes
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Learn which UK FinServ brands ranked top for empathy-driven experiences and why
UserTesting’s UK Banking Empathy Experience Index (EXi) report explains why empathy is the key to building loyalty and shares how traditional banks and fintechs can build empathy-driven experiences to maximise their customer loyalty.
Join UserTesting’s Anthony Rogalski, Solutions Consulting Manager and Landon Barnes, Principal Solutions Consultant to hear how financial services organisations can rebuild customer empathy and provide better experiences.
In this webinar we will explain;
- How to humanise the digital experience by taking the best from non-digital interactions and bringing them into the digital journey.
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How to build empathy-driven experiences, by focusing on creating positive emotional experiences for customers.
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The future of banking; understanding why the customers prefer a combination of traditional bank and fintech offerings.
Anthony Rogalski
