With the close of the holiday shopping season, it’s no surprise that retailers must continue to be on their toes regarding ever-changing shifts in consumer expectations. Understanding how customers interact with brands online and in-store is critical as the rise of digital shopping experiences continues to dominate.  

To help you stay ahead of consumer trends and better understand your customers’ evolving needs, each quarter, UserTesting surveys over 400 retail consumers across five countries to get a pulse on shifting digital experience sentiment and behavior in the retail landscape.

Watch Bobby Meixner, Senior Director of Industry Solutions at UserTesting, as he discusses the latest trends shaping the retail industry, as found in the 2025 Q1 Pulse Report. Get the hot takes overview, including the drivers behind consumer loyalty and how innovative retailers can set themselves apart in an increasingly competitive market.

The Retail Pulse Report is a quarterly series, and this webinar provides an overview of the key highlights from 2025 Q1’s findings.

In this webinar, you'll discover: 

• The role direct-to-consumer brands played during the past holiday season
• How digital shopping experiences impact repeat purchases
• The growing importance of personalization and convenience in fostering loyalty
• Key insights on building trust and driving innovation in retail