Jennifer DeRome

About the author:

Jennifer is a Senior Content Strategist for UserTesting. When she's not dreaming up new ways to connect with audiences, you can find her traveling around the world or enjoying a glass of wine with friends.

How University of Washington Master’s students used human insight to improve the customer support experience

Don’t let good CX get lost in translation: 3 tips on localization

New report: How world-class companies are <br>raising the bar for great CX

Popular

New report: How world-class companies are raising the bar for great CX

News you can use: 5 stories to inspire your customer-centric organization

Marketing

Jennifer DeRome

About the author:

Related Articles

How University of Washington Master’s students used human insight to improve the customer support experience

Don’t let good CX get lost in translation: 3 tips on localization

New report: How world-class companies are raising the bar for great CX

News you can use: 5 stories to inspire your customer-centric organization

3 tips for human-centered live chat

Observation: the true mother of invention

Jennifer DeRome

About the author:

Related Articles

How University of Washington Master’s students used human insight to improve the customer support experience

Don’t let good CX get lost in translation: 3 tips on localization

New report: How world-class companies are raising the bar for great CX

News you can use: 5 stories to inspire your customer-centric organization

3 tips for human-centered live chat

Observation: the true mother of invention

Request Trial