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Jennifer DeRome

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About the author: Jennifer is a Marketing Content Writer for UserTesting. When she's not dreaming up new angles and articles, you can find her traveling around the world or enjoying a glass of wine with friends.

Jennifer's articles


Connecting with customers in real time: Q&A with Devin Harold from Verizon and Nayaab Lokhandwala from Alaska Airlines

What’s with Apple’s latest iPhone ads? Q&A with Gen Z expert Tiffany Zhong and UserTesting’s Lija Hogan


Translating empathy into actionable results with CarMax’s Archie Miller and Chip Trout

Moderated vs. unmoderated usability testing: The pros and cons


Back to school: 4 ways youth experiences differ from adults’


Making human insights accessible—and relevant—to everyone with Harmonic Design’s Patrick Quattlebaum


[Live webinar] Orchestrating Experiences


How to get the most out of customer interviews with Autotrader’s Bradley Miller [On-demand webinar]


[Live webinar] Creating great customer journeys through customer interviews: Real-world advice and techniques