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Frequently Asked Questions from User Testers

Do I have to pay to be a user tester?

No


How much do I get paid and when do I get paid?

Testers get paid $10 for each completed test and up to $60 for a Live Conversation with a customer. A test consists of a 20-minute recording and answers to four follow-up written questions. A Live Conversation requires you to get on a video conference call with a customer at a scheduled date and time. Payments are made daily for tests completed seven days earlier.


How soon will I be able start doing paying tests?

If your sample test is approved, you’ll start receiving emails notifying you about testing opportunities. New tests are posted daily.


What kind of device do I need?

You can use either a PC or Mac that meets these requirements:

PC

  • Operating system: Windows 7, 8 or 10.
  • Memory: At least 1 GB of total RAM and 600MB of available RAM.
  • Free disk space: At least 7 GB of free disk space.
  • Browser: Internet Explorer 11, Firefox 45, or Chrome 49.

Mac

  • Operating system: OS X 10.7 or higher
  • Memory: At least 1 GB of total RAM and 600MB of available RAM.
  • Free disk space: At least 7 GB of free disk space.
  • Browser: Firefox 45, Safari 8, or Chrome 49.
  • For mobile tests, you need an Android or iOS mobile phone or tablet. Sign up first to be a desktop tester, and then you can add mobile testing.

For mobile tests, your device will need to meet these requirements:

iOS

  • Operating system: iOS 12 or higher
  • Memory: At least 400MB of available space on your device and 20% battery life when you try to take a test.

Android

  • Operating system: Android OS 5.0 or higher
  • Memory: At least 400MB of available space on your device and 20% battery life when you try to take a test.

Do I need a microphone to be a tester?

Yes. If you don’t own a microphone, here’s an inexpensive one that we recommend.


Do I need to download anything?

Yes. You’ll need to download the screen recorder onto your computer when you apply to become a tester.


Is PayPal the only way to get paid?

Yes.


Are my payments taxed?

UserTesting does not withhold any taxes from payments. Testers are responsible for determining any tax liabilities incurred from payments received by UserTesting.


How do I apply to be a tester?

The application process is simple. Complete a short sample test and fill out some basic demographic information. Apply to be a tester.