Frequently Asked Questions from User Testers

Testers get paid $10 for each completed test. A test consists of a 20 minute recording and answers to four follow-up written questions. Very rarely (less than 1% of the time), a client asks for a refund because they’re dissatisfied with the user. You don’t get paid when this happens. Payments are made daily for jobs completed seven days earlier.

If your sample test is approved, you’ll start receiving emails notifying you about testing opportunities. New tests are posted daily.

You can use either a PC or Mac that meets these requirements:

PC

  • Operating system: Windows 7, 8 or 10.
  • Memory: At least 1 GB of total RAM and 0.5 GB of available RAM.
  • Free disk space: At least 7 GB of free disk space.
  • Browser: Internet Explorer 11, Firefox 45, or Chrome 49.

Mac

  • Operating system: OS X 10.7 or higher
  • Memory: At least 1 GB of total RAM and 0.5 GB of available RAM.
  • Free disk space: At least 7 GB of free disk space.
  • Browser: Firefox 45, Safari 8, or Chrome 49.
  • For mobile tests, you need an Android or iOS mobile phone or tablet. Sign up first to be a desktop tester, and then you can add mobile testing.

For mobile tests, your device will need to meet these requirements:

iOS

  • Operating system: iOS 8 or higher
  • Memory: At least 400MB of free space.

Android

  • Operating system: Android OS 5.0 or higher
  • Memory: At least 400MB of available space on your device and 20% battery life when you try to take a test.

Yes. If you don’t own a microphone, here’s an inexpensive one that we recommend.

Yes. You’ll need to download the screen recorder onto your computer when you apply to become a tester.

UserTesting does not withhold any taxes from payments. Testers are responsible for determining any tax liabilities incurred from payments received by UserTesting.

No, but you need to reside in a country that can accept PayPal payments. See if your country is listed.

The application process is simple. Complete a short sample test and fill out some basic demographic information. Apply to be a tester