Janelle Estes

About the author:

Janelle is UserTesting's Chief Insights Officer and an expert research practitioner fascinated by human behavior and intrigued by data insight. She brings over 15 years of experience conducting large-scale customer research initiatives with both B2C and B2B companies across a variety of industries to help them transform their customer, user, and brand experiences.

Introducing User Tested—a new book about creating great experiences by Janelle Estes and Andy MacMillan

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CX

COVID-19 and changes in behavior: why you must relearn your customers

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3 COVID-19 test templates to help you stay connected with customers

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Research

Making the switch to collecting customer feedback remotely

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CX

How to find your way to the customer experience promised land

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CX

Don't confuse digital transformation with customer experience

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