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Janelle Estes

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About the author: Janelle is VP of Strategic Research Services at UserTesting, where she helps Enterprise clients plan their research roadmaps. A former User Experience Consultant at Nielsen Norman Group and Research Associate at Forrester Research, Janelle has planned and conducted qualitative and quantitative user research on websites, applications, mobile devices and intranets in North America, Europe and Australia.

Janelle's articles

cx

Making emotional connections with customers through AI

research

Generative vs. Evaluative Research: What’s the Difference and Why Do We Need Each?

research

Crafting a Well-Rounded User Research Plan