eBooks
Insights and instructions on UX, CX, research, and design for practitioners and teams.
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3 Steps to scaling customer research and the 6 business benefits
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UserTesting Use Case Guidebook
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Which qualitative method is right for you?
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Relevance: The Marketer's New Secret Weapon
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Excelling at the Omnichannel Retail Customer Experience
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Keeping score: Why and how you should benchmark your UX
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The complete guide to user testing websites, apps, and prototypes
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The product manager's guide to customer-centered growth
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Modern UX Research in Action: 10 Research Stories
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4 stages of building and scaling a UX team
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A guide to buying the right user research platform
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The UX research methodology guidebook
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Designing a brilliant user experience through color, font, and icons
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Lead generation techniques for high conversions and great UX
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8 steps to building features your users actually want
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Getting out of the office: testing mobile app prototypes with users
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How B2B companies can use customer feedback to get ahead
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Bridging the distance: tips for remote, moderated usability tests
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The marketer's guide to user testing
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Building a case for UserTesting
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The four mobile traps
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Analytics + UserTesting: The secret weapon of conversion rate optimization
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How to supercharge your mobile user testing strategy
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Lessons learned from watching 200,000 UserTesting videos
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How agencies can get clients (and keep them happy) with user testing
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Why mobile doesn't convert, and how to fix it
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Why your customers are abandoning their carts (and what you can do about it)
