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Ebooks

Resources on UX, CX, research, and
design for practitioners and teams.

How to build customer-centric products with fast feedback loops

How to build customer-centric products with fast feedback loops

Executive's-guide-emptathy-driven-roi

The executive's guide to empathy-driven ROI

Getting started with user feedback

Getting started with user feedback

Cover of ebook credit unions and small banks: level up your CX expertise

Credit unions and small banks: level up your CX expertise

quant-qual-better-together

Quantitative and qualitative insights: better together

Startup's-guide

The startup's guide to user feedback

remote-testing-feedback-guide

Remote testing and feedback: the key to customer empathy

mobile phone

Testing mobile experiences

marketers-stop-guessing

Human insight: how marketers stop guessing and start understanding

testing-at-every-stage-design

Testing at every stage of the design process

Competitive analysis with usertesting

Competitive analysis with UserTesting

Testing at every stage of development

Testing at every stage of development

Deconstructing the rise of fintechs

Deconstructing the rise of fintechs

Scaling Research for Better CX

Scaling research for better CX

3 Steps to Scaling Customer Research

3 Steps to scaling customer research and the 6 business benefits

UserTesting Use Case Guidebook

UserTesting use case guidebook

Which qualitative method is right for you

Which qualitative method is right for you?

Keeping score

Keeping score: Why and how you should benchmark your UX

Complete Guide To UT updated

The complete guide to user testing websites, apps, and prototypes

Modern UX Research in Action

Modern UX Research in Action: 10 Research Stories

Guide to Buying the Right User Research Platform updated

A guide to buying the right user research platform

UX research methodology guidebook

The UX research methodology guidebook