Press Release

UserTesting Announces The Illumi Award Winners At The Human Insight Summit 2022

The illumi Awards continue to recognize companies innovating with human insight to deliver exceptional customer experiences

SAN FRANCISCO, Calif. – October 18, 2022 – UserTesting (NYSE: USER), a leader in video-based human insight, today announced the winners of the illumi Awards at The Human Insight Summit (#THiS22). The Human Insight Summit is UserTesting’s annual customer conference dedicated to helping organizations adapt their businesses to continual changes taking place, through the application of human insight. The event brings together some of the best minds in research, design, product, and marketing from around the globe from Fortune 500 companies to small and medium-sized businesses. 

“The illumi Awards are a highlight of the year, as we learn the innovative strategies that companies employ for creating exceptional customer experiences,” said Andy MacMillan, CEO of UserTesting. “The stories coming from the illumi Awards are truly inspirational, as they showcase the most innovative ideas in providing exceptional customer experiences using the UserTesting Human Insight Platform, that all companies should emulate.”

Winning organizations demonstrated an ability to leverage human insight from UserTesting to achieve excellence in customer experience, improved product and marketing innovation, and heightened team productivity. Hundreds of organizations entered submissions to win this year, resulting in 10 category winners and 12 Distinguished Luminaries, each with remarkable stories of success and impact.

UserTesting congratulates all this year's illumi Award Winners and Distinguished Luminaries.

Category Winners: 

  • Human Insight to Action Award: Tesco Bank
  • CommUnity Leader Award: EssilorLuxottica Group
  • Customer-Driven Evangelist Award: Deezer
  • Transformation Award: ADT Security
  • Outstanding Enterprise Success Story Award: Amazon Seller Services
  • Outstanding Emerging Business Award: Athletic Greens
  • Outstanding Collaborator Award: Spread Group (Spreadshirt)
  • Outstanding Innovator Award: ExxonMobil 
  • Groundbreaker Award: Schell Games
  • Global Success Story Award: Costa Coffee

We also congratulate the Distinguished Luminaries: 1-800-PACK-RAT, Equinox, FanDuel, GSK,  Philips Experience Design, RBC, Ring, SkipTheDishes, Tealium, UHG, Walmart, and Wayfair

Media Contact

UserTesting, Inc.
Andy Dear 

About UserTesting

UserTesting is fundamentally changing the way digital products and experiences are built and delivered by helping organizations get insights from customers–from concept to execution. Built on top of a world-class, on-demand sourcing