Skip to main content
Hi World Human Insight

The Human Insight Summit (THiS)
goes virtual for 2020!

Join us for HiWorld,
a virtual customer conference.

October 12-14, 2020

Sign up to access on-demand

What is Human Insight
World 2020?

Human Insight World (HiWorld) is an interactive, online event designed to bring customer experience professionals together to learn and be entertained. Attendees include the best in research, design, product, and marketing—from Fortune 500 companies to small and medium-sized businesses.

Join us for HiWorld to find new ways to use human insights to create world-class customer experiences. Hear customer stories and use cases and learn best practices across industries, so you can get the most out of the UserTesting platform while you network with peers.

HiWorld takes place over three, half-days of group breakouts, live keynotes, class workshops, Q&A, networking sessions, and fun activations. As an interactive, virtual event, HiWorld is designed to drive engagement between attendees, partners, speakers, and UserTesting experts.

Sign up to access on-demand

What to expect

Featured speakers

What our customers said about THiS19

And why you should attend HiWorld

DJ Heo Project Researcher, Intercom

Given it was UserTesting's inaugural summit, I didn't know what to expect. Generally I tend to find inaugural conferences to be a hit or miss because it's everyone's first time gathering for that event, but THiS19 definitely exceeded my expectations!

Matthew Eisenberg UX/UI Product Designer,

I had a great time. I'm impressed by the quality of execution and attention to detail.

Victoria Della Sala Human Factors Grad Student

The breakout session on storytelling was amazing! I can't say enough good things about the presenters on their content.

Meredith McNeill Director of User Experience, Rothy’s

It was fun connecting with other folks using UserTesting daily and hearing how they’re using it. Was great for idea generation and conversation starters amongst my team on more ways we can use UserTesting in our regular workstreams.


October 12th

University Live
8:30 AM – 12:00 PM PDT

Deep-dive workshops

Hands-on exercises

Opportunities to network and share

October 13th

Main Conference
8:30 AM – 1:00 PM PDT

Opening keynote

Breakout sessions

Closing keynote

Interactive discussion groups

October 14th

Main Conference
8:30 AM – 12:30 PM PDT

Opening keynote

Breakout sessions

Virtual networking

Closing keynote

Select the option that best meets your needs

University Live

Join us the day before HiWorld for University Live—a half-day of in-depth, interactive training led by experts from UserTesting. Join us to learn, connect, and have fun, no matter where you are in the world. Seats are limited to 50 people per workshop.


Human Insight World

HiWorld is a free, virtual customer conference with two, half-day sessions that feature live-streamed keynotes, breakout sessions, and interactive networking activities.



Human Insight World is an experience
anchored by the world’s greatest companies.

UserTesting presents:

illumi awards

The UserTesting Award Program seeks to inspire the world to think about human insights as a key ingredient for customer experience excellence, business innovation, and organizational success. We want to recognize and celebrate those who use UserTesting to make a meaningful difference in these areas.

Learn more
illumi Award