Insight Core
The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.
A solution developed specifically for CX leaders and teams to gather and analyze human insight for every interaction with your product, with everything you need to create custom tests from scratch.
Startup
Platform features:
- Dashboard
- Custom tests: “Create from Scratch”
- Favorite contributors
- Saved Screener Management
- Screener guidance
- Template library
- Template gallery
- Access to Contributor Network*
- Contributor view
- Standard prototype hosting
- TestFlight mobile iOS app testing
- Standard demographic filters
- Niche audience recruitment
- Rally integration
- Metrics
- In-line survey questions and metrics
- Self-guided video recordings
- Highlight reels
- Insights Summary
- Sentiment Tagging
- 1 workspace
- Workspace page
- Share via Canva, FigJam, InVision Freehand, Jira, Jira Product Discovery, Confluence whiteboards, Microsoft Teams, Miro, Slack, Trello (in English only)
- 1 Digital property bundle***
- Configurable SSO (by request)
- Qualtrics integration (in English only)
- Contentsquare, FullStory, Quantum Metric integrations (in English only)
Includes (per test)
- 2 screener questions
- 5 contributors
Professional
All Startup features, plus:
- Saved Audiences
- Saved Test Plans
- Invite Network
- Balanced comparison
- Advanced demographic filters
- Custom confidentiality terms
- Third-party video uploads (1 TB)
- Fuel Cycle integration
Includes (per test):
- 4 screener questions
- 10 contributors
- Unlimited Invite Network contributors
Premium
All Professional features, plus:
- In-line survey questions
- Live Conversation with hidden observers**
- Custom Network
- Build-your-own test invitations
- Sentiment analysis
- Smart tags
- Friction detection
- Annotated transcripts
- Interactive Path Flows
- Sentiment path
- Intent path
- Click maps
- Keyword map (English only)
- Unlimited workspaces
- Open, private, and hidden workspaces
- 10 Digital property bundles***
- Template access control
- Approval flow
- Secure prototype hosting
- Third-party video uploads (4 TB)
Includes (per test):
- Unlimited screener questions
- 15 contributors
- Unlimited Invite Network contributors
- 5 Live Conversation contributors
Onboarding available at additional cost
* Includes standard country filters: USA, CAN, GBR, GER, FRA, AUS, IND and ‘Rest of world’.
** Up to 60 minutes per session.
*** A digital property bundle consists of one website, mobile site, android app and IOS app associated with a specific brand (includes unlimited competitor properties).
Startup Each license includes up to: | Professional Each license includes up to: | Premium Each license includes up to: | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Standard Licensed User | 15 tests per year | 15 tests per year | 15 tests per year | ||||||||
Unlimited Licensed User | Unlimited tests per year | Unlimited tests per year | Unlimited tests per year |
Add-ons | |
Information Architecture Testing | Access to card sorting, tree testing, integrated tree testing, System Usability Scale Plus, and Prioritization Matrix; available for Professional and Premium editions only (English only) |
