Insight Core

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

A solution developed specifically for CX leaders and teams to gather and analyze human insight for every interaction with your product, with everything you need to create custom tests from scratch.


Platform features:
Custom tests: “Create from Scratch”
Favorite contributors
Saved Screener Management
Screener guidance
Template library
Template gallery
Access to Contributor Network1
Contributor view
Standard prototype hosting
TestFlight mobile iOS app testing
Standard demographic filters
Niche audience recruitment
Rally integration
In-line survey questions and metrics
Self-guided video recordings
Highlight reels
Insights Summary
Sentiment Tagging
1 workspace
Workspace page
Share via Canva, FigJam, InVision Freehand, Jira, Jira Product Discovery, Microsoft Teams, Miro, Slack, Trello (in English only)
1 Digital property bundle3
Configurable SSO (by request)
Qualtrics integration (in English only)
Contentsquare, FullStory, Quantum Metric integrations (in English only)


All Startup features, plus:
Saved Audiences
Saved Test Plans
Invite Network
Balanced comparison
Advanced demographic filters
Custom confidentiality terms
Third-party video uploads (1 TB)
Fuel Cycle integration


All Professional features, plus:
In-line survey questions
Live Conversation with hidden observers2
Custom Network
Build-your-own test invitations
Sentiment analysis
Smart tags
Friction detection
Annotated transcripts
Interactive Path Flows
Sentiment path
Intent path
Click maps
Keyword map (English only)
Unlimited workspaces
Open, private, and hidden workspaces
10 Digital property bundles3
Template access control
Approval flow
Secure prototype hosting
Third-party video uploads (4 TB)

Onboarding available at additional cost

1 Includes standard country filters: USA, CAN, GBR, GER, FRA, AUS, IND and ‘Rest of world’.

2 Up to 60 minutes per session.

3 A digital property bundle consists of one website, mobile site, android app and IOS app associated with a specific brand (includes unlimited competitor properties).

STARTUP Each license includes up to: PROFESSIONAL Each license includes up to: PREMIUM Each license includes up to:
Licensed User
15 tests per year
5 licenses per company
15 tests per year 15 tests per year
includes Live Conversation tests
Licensed User
Unlimited tests per year
1 license per company
Unlimited tests per year Unlimited tests per year
250 Live Conversation contributors per year
Information Architecture Testing Access to card sorting, tree testing, integrated tree testing, System Usability Scale Plus, and Prioritization Matrix; available for Professional and Premium editions only (English only)