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Insight Core

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

A solution developed specifically for CX leaders and teams to gather and analyze human insight for every interaction with your product, with everything you need to create custom tests from scratch.

STARTUP

Platform features:
Dashboard
Custom tests: “Create from Scratch”
Saved Networks
Saved Screener Management
Template library
Template gallery
Access to contributors1
Contributor view
Standard prototype hosting
TestFlight mobile iOS app testing
Demographics
Metrics
In-line survey questions and metrics
Self-guided video recordings
Highlight reels
Insights Summary
Sentiment Tagging
Jira, Trello, and Slack integrations
1 Digital property bundle3
Configurable SSO (by request)
Qualtrics integration

PROFESSIONAL

All Startup features, plus:
Saved Audiences
Saved Test Plans
Invite Network
Balanced comparison
Advanced demographics
Custom confidentiality terms
Third-party video uploads (1 TB)

PREMIUM

All Professional features, plus:
Live Conversation2
Custom Network
Sentiment analysis
Smart tags
Transcripts
Interactive Path Flows
Sentiment path
Intent path (beta)
Click maps
Keyword map (beta)
Access to additional country filters
Multiple Workspaces
10 Digital property bundles3
Template access control
Approval flow
Secure prototype hosting
Third-party video uploads (4 TB)

Onboarding available at additional cost

1 Includes contributors located in US, CAN, UK, AUS, and IND.

2 Up to 60 minutes per session.

3 A digital property bundle consists of one website, mobile site, android app and IOS app associated with a specific brand (includes unlimited competitor properties).

STARTUP Each license includes up to: PROFESSIONAL Each license includes up to: PREMIUM Each license includes up to:
Light
Licensed User
3 tests per year
5 licenses per company
3 tests per year 3 tests per year
includes Live Conversation Tests
Standard
Licensed User
15 tests per year
5 licenses per company
15 tests per year 15 tests per year
includes Live Conversation tests
Unlimited
Licensed User
Unlimited tests per year
1 license per company
Unlimited tests per year Unlimited tests per year
250 Live Conversation contributors per year
Add-ons
Information Architecture Testing Access to card sorting, tree testing, System Usability Scale Plus, and Prioritization Matrix; available for Professional and Premium editions only