Services
Premier Support
Get the extended support you need, when you need it most. Premier Support provides faster, enhanced access to our technical support specialists and the ability to connect directly with a dedicated team of experienced UX researchers.
Leveraging UserTesting's Premier Support has allowed our team to scale and help designers and other stakeholders run their own tests. We do that with guardrails so we can ensure that everything they test aligns with our standards.
We just completed a complex study for our weed control brand, where we had participants visit retail stores. During our Power Sessions, consultants advised us on the best way to execute our research, leading to great participation and retention across the entire study. Thanks to Premier Support, this study was a huge success!"
Power Sessions
Premier Support customers receive unlimited access to Power Sessions, which are 30-minute online meetings with our research and product experts for 1:1 guidance on your testing.
Priority access
Premier Support customers receive priority access to our support team. Customers can talk or chat with technical support specialists 24 hours a day, five days a week. Emails sent during support hours are guaranteed a one-hour first-response time.
Existing customers
Please talk to your Account Manager / CSM about how you can access Premier Support offerings, or if you do not have Premier Support but are interested.
