All works by Author: Bobby Meixner

Discover how shoppers use AI during Black Friday 2025 and why retailers must bridge efficiency and trust to meet rising consumer expectations.

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Black Friday 2025: the first AI-native shopping season

New research from UserTesting reveals how shoppers use AI during Black Friday, and why...
Shoppers are concerned about high grocery costs including eggs

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How high grocery prices are reshaping the way America shops

"I made banana bread the other day… it called for four eggs, and I...
Photo of a team at a conference table discussing CX strategy

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The missing piece in your CX strategy (hint: it’s not more tech)

If you're responsible for digital customer experience, you've probably been here: facing declining conversion...
Photo of customer service agents working at a call center

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Unlocking the next level of call center optimization

In the past few years, artificial intelligence (AI) advancements have revolutionized customer service. Many...