UserTesting Ranks Number 12; Doubles Business Revenue Over Three Years

SAN FRANCISCO, Calif – October 19, 2018 – UserTesting, the leading on-demand human insight platform, today announced it is a Silicon Valley Fast Private Award winner, ranking number 12 on this year’s fastest-growing private companies. UserTesting’s 100 percent business growth from 2014 to 2017 has been fueled by increasing demand from brands across almost every industry seeking to acquire deeper customer empathy and a better understanding of their buyers to build human-centered experiences that drive revenue and maximize lifetime value.

UserTesting works with the world’s leading brands — from small businesses to large enterprises — in retail, consumer and B2B technology, travel and hospitality, financial services, healthcare and a myriad of other industries. Nearly 60 percent of UserTesting’s customer base expanded the scope of their engagement with the company during 2017, further reinforcing the value and impact UserTesting has had on their business’s bottom line.

In 2017 alone, UserTesting expanded its portfolio of customers to include hundreds of well-established enterprise brands, including Prudential, Wayfair, and USA Network. The new UserTesting customers join an all-star roster of companies, such as Walmart Canada, Intercontinental Hotels Group (IHG), and Microsoft, who have been longtime users of UserTesting to power their customer experience strategies, voice of the customer programs, and human-centered design and product innovations.

“UserTesting’s mission is to make it simple for companies of all sizes to connect with their customers in real-time to learn, understand, and empathize—with the goal of making better business decisions that improve brand loyalty, increase customer acquisition and grow retention,” said Andy MacMillan, CEO of UserTesting. “This award is a testament to the progress we have made in that journey. We wouldn’t be where we are today without the support of our employees and customers who have helped us push our boundaries and execute on the future of customer experience.”

According to the Silicon Valley Business Journal, “This year’s fastest-growing private companies cover a wide range of fields, including aerospace engineering business services, catering, digital entertainment, analytics and designing the perfect office space. These 46 companies collectively had revenue of nearly $3.6 billion in 2017, an increase of 41 percent over their total revenue in 2015.”

The rankings of these companies were revealed at the Silicon Valley Fast Private Awards on Thursday, Oct. 18, at The Improv in downtown San Jose.

About UserTesting
UserTesting (NYSE: USER) has fundamentally changed the way organizations get insights from customers with fast, opt-in feedback and experience capture technology. The UserTesting Human Insight Platform taps into our global network of real people and generates video-based recorded experiences, so anyone in an organization can directly ask questions, hear what users say, see what they mean, and understand what it’s actually like to be a customer. Unlike approaches that track user behavior then try to infer what that behavior means, UserTesting eliminates the guesswork and brings customer experience data to life with human insight. UserTesting has more than 2,100 customers, including more than half of the world’s top 100 most valuable brands according to Forbes. UserTesting is headquartered in San Francisco, Calif. To learn more, visit

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UserTesting, Inc.
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