Press Release


SAN FRANCISCO, Calif – February 24, 2021 –UserTesting, a leading provider of on-demand human insights, today announced that it has been named by Inc., the largest software marketplace and review platform, to its list of Top 100 Best Software Companies for 2021. UserTesting has been ranked #32 on the list of the Top 100 Best Global Sellers, as well as ranked #41 on the list of the Top 50 Best Customer Service Products. 

UserTesting is joined by other leading software companies across technology sectors–the full list of Top 100 Best Global Sellers can be found here. UserTesting is also a leader across multiple G2 categories, including Consumer Video Feedback, Enterprise Feedback Management, User Research, and Mobile App Testing. UserTesting has over 500 validated customer reviews with a strong 4.5 star rating. Visit UserTesting’s profile on G2 here to read the reviews shared by real customers. 

“There is nothing more powerful than direct feedback from your customers,” said Michelle Huff, CMO of UserTesting. “We are a company built on the voice of our customers. It is our mission to build products and experiences that help companies of all sizes put their customers at the center of their business decision-making process.”

The G2 Best Software Companies awards rank the world’s best software companies and products based on authentic, timely reviews from real users. G2 Crowd is one of the world’s leading platforms for business software reviews. Offering crowd-sourced verified user reviews on B2B software, the site makes it easier for buyers to make the right decision when selecting technologies to run their business. 

Winners were determined based on reviews left at between Jan. 1, 2020 and Dec. 31, 2020. All scores are calculated using G2’s algorithms, including for Satisfaction and Market Presence, explained in detail here

Michelle concludes, “We are honored to be named as a best software company based on the collective experiences of our users.”

Media Contact

UserTesting, Inc.
Andy Dear 

About UserTesting

UserTesting is fundamentally changing the way digital products and experiences are built and delivered by helping organizations get insights from customers–from concept to execution. Built on top of a world-class, on-demand sourcing