Press Release


Speakers from Alaska Airlines, Capital One, Disney, Goldman Sachs, IBM, IDEO, Microsoft, Nextdoor, StubHub, Symantec, TripAdvisor, U.S. Bank, and Vanguard among the experts sharing invaluable insights and ideas on customer experience trends

SAN FRANCISCO, Calif – August 8, 2019 – UserTesting, the leading on-demand Human Insight Platform, today announced an exciting line-up of customer and keynote speakers, industry experts, and instructional sessions for The Human Insight Summit 2019.

The Human Insight Summit 2019 is the only conference that brings together the entire community of UserTesting experts, user experience (UX) pros, researchers, designers, product teams, digital teams, and marketers focused on creating great experiences that are built on deep customer empathy and human insight. UserTesting is hosting the multi-city conference, which takes place Tuesday, Oct. 15, in New York, N.Y., and Tuesday, Oct. 29, in San Francisco, Calif.

“Our goal with The Human Insight Summit is that every attendee gains creative and new strategies, tactics, and skills they can activate immediately when they get back to the office, to help drive better customer experiences,” said Michelle Huff, Chief Marketing Officer at UserTesting. “We have been overwhelmed by the number of customers interested in sharing with their peers their knowledge and experience with the UserTesting platform, as well as their industry-focused expertise. The Human Insight Summit is a can’t-miss event for customer experience professionals!”

Customer-Driven Sessions and Distinguished Featured Keynotes

More than 15 marquee UserTesting customers—representing top global brands such as: Alaska Airlines; Capital One; Disney Parks, Experiences and Products; Goldman Sachs; IBM; IDEO; Microsoft; Nextdoor; StubHub; Symantec; TripAdvisor; U.S. Bank; and Vanguard—will lead customer-driven presentations and breakout sessions, and participate in valuable panel discussions at The Human Insight Summits in San Francisco and New York.

In addition, David Schonthal, Clinical Associate Professor of Innovation and Entrepreneurship at The Kellogg School of Management and Senior Director at IDEO, will present a keynote titled “The Power of Why” at the New York customer conference. And, in San Francisco, Nextdoor Chief Product Officer (CPO) Tatyana Mamut will present the keynote “The 7 Habits of Customer-Centric Companies.”

A complete agenda for the New York customer conference can be found here, and the complete San Francisco agenda can be found here.

illumi Awards

UserTesting will also announce the winners of its new illumi Awards at The Human Insight Summits. The customer awards program recognizes organizations that inspire the world to think about human insight as a critical element for achieving excellence in customer experience, business innovation, and organizational success.

Registration and Sponsorships

Early bird registration is available until Aug. 25 for a discounted conference rate of $199 per person; after Aug. 25, 2019, the full conference registration rate of $349 will apply. Additionally, those organizations interested in sponsoring The Human Insight Summit 2019 can contact

Dates and Locations:

New York

Tuesday, October 15th

9:00 a.m. - 6:00 p.m.


117 West 42nd Street

New York, NY 10036

Conference registration

San Francisco

Tuesday, October 29th

9:00 a.m. - 6:00 p.m.

The Westin St. Francis

335 Powell Street

San Francisco, CA 94102

Conference registration

Media Contact

UserTesting, Inc.
Andy Dear 

About UserTesting

UserTesting is fundamentally changing the way digital products and experiences are built and delivered by helping organizations get insights from customers–from concept to execution. Built on top of a world-class, on-demand sourcing