Press Release


SAN FRANCISCO, Calif – July 15, 2019 – UserTesting, the leading provider for on-demand human insights, today announced The Human Insight Summit, a multi-city customer conference designed to educate, inspire and bring together some of the most well-known brands to discuss the business impact and value of the customer experience (CX). The Human Insight Summit will bring together UX researchers, designers, digital teams, marketers, product teams and other UX professionals to discuss creating great customer experiences by enabling their teams to see, hear and talk to customers as they experience products, services, apps and messaging.

“We are living in the age of the customer and the brands that focus on providing amazing customer experiences will continue to have a strategic advantage over the competition. In order to do this, we believe companies need to build deep customer empathy and continuously bring customer feedback into business decisions,” said Andy MacMillan, CEO of UserTesting. “Our goal for The Human Insight Summit is to create a venue where attendees can network with their peers, learn more about the product, and have the opportunity to see how some of the world’s leading brands are leading the CX revolution.”

The Human Insight Summit will provide attendees with a full day of product deep-dive sessions, customer panels, training, workshops, customer awards, networking, and the resources needed to help attendees learn how to build better customer experiences. Attendees will learn new strategies and tactics that they can implement immediately within their organizations to help transform the customer experiences they deliver every day.

Benefits of attending The Human Insight Summit include:

  • Sneak preview of UserTesting products: Be the first to learn about upcoming products, new features, and how your organization can benefit from the technology.
  • Hands-on training with the UserTesting team: Talk with UserTesting product experts to answer your technical and non-technical questions about the UserTesting Human Insight Platform.
  • UserTesting best practices: Breakout sessions will provide attendees with “how to’s” for the UserTesting platform and customer panels will demonstrate use case success stories across a variety of industries.
  • Hear from industry experts on the latest trends: Get inspired by thought leaders across a variety of industries and learn about trends driving the future of CX.
  • Networking and Happy Hour: Connect with other UserTesting customers and like-minded professionals, as well as meeting UserTesting product experts and the executive team.

Dates and Locations:

Tuesday, October 15th

9:00 a.m. - 6:00 p.m.


117 West 42nd Street

New York, NY 10036

Tuesday, October 29th

9:00 a.m. - 6:00 p.m.

The Westin St. Francis

335 Powell Street

San Francisco, CA 94102

Tickets and Sponsorship Opportunities

Tickets for The Human Insight Summit New York and San Francisco events are now available for purchase here. The Early Bird rate of $199 ends August 25th when the price will be $349. Sponsorship opportunities will be announced in the coming weeks.

Media Contact

UserTesting, Inc.
Andy Dear 

About UserTesting

UserTesting is fundamentally changing the way digital products and experiences are built and delivered by helping organizations get insights from customers–from concept to execution. Built on top of a world-class, on-demand sourcing