Press Release

UserTesting Once Again Earns Multiple 2024 Top Rated Awards From TrustRadius

TrustRadius recognizes UserTesting with Four Top Rated Awards for Conversion Rate Optimization, Customer Experience Management, Screen and Video Capture, and Usability Testing

SAN FRANCISCO, Calif. – May 16, 2024 –  UserTesting, a SaaS leader in experience research and insights, today announced that the UserTestingⓇ Human Insight Platform has been recognized with awards by TrustRadius, a trusted research and review platform. UserTesting was honored in four 2024 Top Rated award categories, for Conversion Rate Optimization, Customer Experience Management, Screen and Video Capture, and Usability Testing. With trScores of 8.1 or higher in each of the categories, UserTesting was recognized by customer reviews as a top vendor for each of the categories won. Receiving the Top Rated awards highlights UserTesting's dedication to meeting its customers' expectations

"UserTesting enables companies to quickly collect customer insights, allowing them to efficiently create and provide the products and services that customers desire and need, thus enhancing profitability," said Michelle Huff, CMO of UserTesting. "At UserTesting, we prioritize building products with a customer-first mindset, and it's rewarding to be acknowledged by our customers and celebrated by TrustRadius with these awards."

Since 2016, the TrustRadius Top Rated Awards have become the B2B’s industry standard for unbiased recognition of excellent technology products. Based entirely on customer feedback, they have never been influenced by analyst opinion or status as a TrustRadius customer. Here is a detailed criteria breakdown of the methodology and scoring that TrustRadius uses to determine Top Rated winners.      

“UserTesting earning a Trust Radius Top Rated award is a testament to their exceptional performance and dedication to customer satisfaction,” said Allyson Havener, SVP of Marketing & Community, at TrustRadius. “Based on their customer reviews, UserTesting is committed to delivering top-tier user research and testing services.”   

Ensuring customer happiness and loyalty is critical for success. Click the following link for more information on strategies for maintaining customer loyalty.  

About TrustRadius:
TrustRadius is a buyer intelligence platform for business technology. We enable buyers to make confident decisions, through comprehensive product information, in-depth customer insights, and peer conversations. We help technology brands capture and activate the authentic voice of customers to improve their products, build confidence with prospects, and engage in-market buyers to improve ROI. Founded by successful entrepreneurs and headquartered in the technology hub of Austin, Texas, TrustRadius is backed by Mayfield Fund, LiveOak Venture Partners, and Next Coast Ventures.

Media Contact

UserTesting, Inc.
Andy Dear 

About UserTesting

UserTesting is fundamentally changing the way digital products and experiences are built and delivered by helping organizations get insights from customers–from concept to execution. Built on top of a world-class, on-demand sourcing