UserTesting Once Again Earns TrustRadius’ Best of Awards for Winter 2023

End users have spoken, UserTesting is the winner of Best Feature Set, Best Value For The Price, and Best Relationship in the Winter 2023 TrustRadius Awards

SAN FRANCISCO, Calif. – February 9, 2023 – UserTesting, a leader in video-based human insight, today announced it has won three Winter 2023 awards from TrustRadius, a leading software B2B peer reviews platform. TrustRadius awards are based entirely on customer feedback, and the UserTesting Human Insight Platform led the Usability Tools category. The three recent TrustRadius awards that UserTesting was awarded include the Best Feature Set, the Best Value For The Price, and Best Relationship awards, which come on the heels of six TrustRadius awards for the entire 2022 calendar year.  

According to TrustRadius, the Best Value and Best Feature Set awards are based on the highest percentage of respondents who gave high ratings to the product’s feature set and value for the price. The Best Relationship award is earned by measuring collective data from reviewer insights for “Would Buy Again,” “Implementation Expectations,” and “Sales and Marketing Promises.”   

As a video-first experience testing platform, UserTesting enables organizations to see and hear the experiences of real people as they engage with products, designs, apps, prototypes, and brands. It provides companies with greater visibility into the needs and challenges of their customers and target audiences and helps to mitigate risk associated with designing and developing new products and experiences. The UserTesting platform generates video-based Customer Experience Narratives (CxNs) that give companies access to direct customer feedback, offering a vivid, first-person understanding of any experience, whether physical or digital, so that they can build for customer needs today, and tomorrow.

“Customers first is part of UserTesting’s creed–it is one of the company values that we all uphold to ensure our customers are successful, ” said Michelle Huff, UserTesting’s Chief Marketing Officer. “It’s a great honor to repeatedly be recognized by TrustRadius through the voices of our customers that we are delivering on our promise.” 

About UserTesting
UserTesting has fundamentally changed the way organizations get insights from customers with fast, opt-in feedback and experience capture technology. The UserTesting Human Insight Platform taps into our global network of real people and generates video-based recorded experiences, so anyone in an organization can directly ask questions, hear what users say, see what they mean, and understand what it’s actually like to be a customer. Unlike approaches that track user behavior then try to infer what that behavior means, UserTesting reduces guesswork and brings customer experience data to life with human insight. UserTesting has more than 2,500 customers, including more than half of the world’s top 100 most valuable brands according to Forbes. UserTesting is headquartered in San Francisco, California. To learn more, visit

Media Contact:
UserTesting, Inc.
Andy Dear