SAN FRANCISCO, Calif. – February 9, 2023 – UserTesting, a leader in video-based human insight, today announced it has won three Winter 2023 awards from TrustRadius, a leading software B2B peer reviews platform. TrustRadius awards are based entirely on customer feedback, and the UserTestingⓇ Human Insight Platform led the Usability Tools category. The three recent TrustRadius awards that UserTesting was awarded include the Best Feature Set, the Best Value For The Price, and Best Relationship awards, which come on the heels of six TrustRadius awards for the entire 2022 calendar year.
According to TrustRadius, the Best Value and Best Feature Set awards are based on the highest percentage of respondents who gave high ratings to the product’s feature set and value for the price. The Best Relationship award is earned by measuring collective data from reviewer insights for “Would Buy Again,” “Implementation Expectations,” and “Sales and Marketing Promises.”
As a video-first experience testing platform, UserTesting enables organizations to see and hear the experiences of real people as they engage with products, designs, apps, prototypes, and brands. It provides companies with greater visibility into the needs and challenges of their customers and target audiences and helps to mitigate risk associated with designing and developing new products and experiences. The UserTesting platform generates video-based Customer Experience Narratives (CxNs) that give companies access to direct customer feedback, offering a vivid, first-person understanding of any experience, whether physical or digital, so that they can build for customer needs today, and tomorrow.
“Customers first is part of UserTesting’s creed–it is one of the company values that we all uphold to ensure our customers are successful, ” said Michelle Huff, UserTesting’s Chief Marketing Officer. “It’s a great honor to repeatedly be recognized by TrustRadius through the voices of our customers that we are delivering on our promise.”
UserTesting is fundamentally changing the way digital products and experiences are built and delivered by helping organizations get insights from customers–from concept to execution. Built on top of a world-class, on-demand sourcing