Insight Core

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

A solution developed specifically for CX leaders and teams to gather and analyze human insight for every interaction with your product, with everything you need to create custom tests from scratch.


Platform features:
Custom tests: “create from scratch”
Saved Test Plans
Saved Audiences
Favorite contributors
Saved Screener Management
Screener guidance
Template library
Template gallery
Access to Contributor Network
Advanced demographic filters
Invite Network
Niche audience recruitment
In-line survey questions
Balanced comparison
Standard prototype hosting
Contributor view
TestFlight mobile iOS app testing
Highlight reels
Insights Summary
Sentiment tagging
1 workspace
Workspace page
Share via Canva, FigJam, InVision Freehand, Jira, Jira Product Discovery, Microsoft Teams, Miro, Slack, Trello (in English only)
1 Digital property bundle2
Configurable SSO (by request)
Custom confidentiality terms
Third-party video uploads (1 TB)
Contentsquare, FullStory, Quantum Metrics integrations (in English only)

Qualtrics integration (in English only)


All Professional features, plus:
Live Conversation with hidden observers1
Custom Network
Sentiment analysis
Smart tags
Friction detection
Interactive Path Flows
Sentiment path
Intent path
Click maps
Keyword map (English only)
Unlimited workspaces
Open, private, and hidden workspaces
10 Digital property bundles2
Template access control
Approval flow
Secure prototype hosting
Third-party video uploads (4 TB)
Fuel Cycle integration

Onboarding available at additional cost

Includes standard country filters: USA, CAN, GBR, GER, FRA, AUS, IND and ‘Rest of world’.

1 Up to 60 minutes per session.

2 A digital property bundle consists of one website, mobile site, android app, and IOS app associated with a specific brand (includes unlimited competitor properties).

PROFESSIONAL Each license includes up to: PREMIUM Each license includes up to:
Licensed User
15 tests per year 15 tests per year
includes Live Conversation tests
Licensed User
Unlimited tests per year Unlimited tests per year
250 Live Conversation contributors per year
Information Architecture Testing Access to card sorting, tree testing, integrated tree testing, System Usability Scale Plus, and Prioritization Matrix (English only)