Insight Core
The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.
A solution developed specifically for CX leaders and teams to gather and analyze human insight for every interaction with your product, with everything you need to create custom tests from scratch.
Professional
Platform features:
- Dashboard
- Custom tests: “create from scratch”
- Saved Test Plans
- Saved Audiences
- Favorite participants
- Saved Screener Management
- Screener guidance
- Template library
- Template gallery
- Access to ParticipantNetwork
- Advanced demographic filters
- Invite Network
- Niche audience recruitment
- In-line survey questions
- Balanced comparison
- Standard prototype hosting
- Participant view
- TestFlight mobile iOS app testing
- Metrics
- Highlight reels
- Insights Summary
- Sentiment tagging
- 1 workspace
- Workspace page
- Share via Canva, FigJam, InVision Freehand, Jira, Jira Product Discovery, Confluence whiteboards, Microsoft Teams, Miro, Slack, Trello (in English only)
- 1 Digital property bundle**
- Configurable SSO (by request)
- Custom confidentiality terms
- Third-party video uploads (1 TB)
- Contentsquare, FullStory, Quantum Metrics integrations (in English only)
Includes (per test):
- 4 screener questions
- 10 cparticipants
- Unlimited Invite Network participants
Premium
All Professional features, plus:
- Live Conversation with hidden observers*
- Custom Network
- Transcripts
- Sentiment analysis
- Smart tags
- Friction detection
- Interactive Path Flows
- Sentiment path
- Intent path
- Click maps
- Keyword map (English only)
- Unlimited workspaces
- Open, private, and hidden workspaces
- 10 Digital property bundles**
- Template access control
- Approval flow
- Secure prototype hosting
- Third-party video uploads (4 TB)
- Fuel Cycle and Rally integrations
Includes (per test):
- Unlimited screener questions
- 15 participants
- Unlimited Invite Network participants
- 5 Live Conversation participants
Onboarding available at additional cost
Includes standard country filters: USA, CAN, GBR, GER, FRA, AUS, IND and ‘Rest of world’.
* Up to 60 minutes per session.
** A digital property bundle consists of one website, mobile site, android app, and IOS app associated with a specific brand (includes unlimited competitor properties).
Professional Each license includes up to: | Premium Each license includes up to: | |||||
|---|---|---|---|---|---|---|
Standard Licensed User | 15 tests per year | 15 tests per year | ||||
Unlimited Licensed User | Unlimited tests per year | Unlimited tests per year |
Add-ons | |
Information architecture testing | Access to card sorting, tree testing, integrated tree testing, System Usability Scale Plus, and Prioritization Matrix (English only) |
