The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.
A solution developed specifically for CX leaders and teams to gather and analyze human insight for every interaction with your product, with everything you need to create custom tests from scratch.
Custom tests: “create from scratch”
Saved Test Plans
Saved Screener Management
Access to participants1
In-line survey questions
Advanced self-guided video recordings2
Trello and Slack integrations
1 Digital property bundle3
Configurable SSO (by request)
Third-party video uploads (1 TB)
All Professional features, plus:
Enhanced Metrics (incl. Mobile Web and Interactive Path Flows)
Access to International test participants
10 Digital property bundles3
Template access control
Approval Flow (by request)
Secure prototype hosting
Third-party video uploads (4 TB)
Onboarding available at additional cost
1 Includes participants located in the US, CAN, UK, AUS, and IND.
2 Advanced self-guided video recordings include balanced comparison, in-line survey questions and metrics, and secure prototype hosting.
3 A digital property bundle consists of one website, mobile site, android app, and IOS app associated with a specific brand (includes unlimited competitor properties).
4 Up to 60 minutes per session.
|PROFESSIONAL Each license includes up to:||PREMIUM Each license includes up to:|
| Light |
|3 tests per year|| 3 tests per year |
includes Live Conversation Tests
| Standard |
|15 tests per year|| 15 tests per year |
includes Live Conversation tests
| Unlimited |
|Unlimited tests per year|| Unlimited tests per year|
250 Live Conversation participants per year
|Information Architecture Testing||Access to card sorting, System Usability Scale Plus, and Prioritization Matrix|