Insight Core

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

A solution developed specifically for CX leaders and teams to gather and analyze human insight for every interaction with your product, with everything you need to create custom tests from scratch.

PROFESSIONAL

Platform features:
Dashboard
Custom tests: “create from scratch”
Saved Test Plans
Saved Audiences
Saved Panels
Saved Screener Management
Template Library
Access to participants1
Advanced demographics
My Recruit
In-line survey questions
Advanced self-guided video recordings2
Participant view
Metrics
Highlight reels
Insights Summary
Sentiment Tagging
Trello and Slack integrations
1 Digital property bundle3
Configurable SSO (by request)
Third-party video uploads (1 TB)

Includes (per test):

  • 4 screener questions
  • 10 participants
  • Unlimited My Recruit participants

PREMIUM

All Professional features, plus:
Live Conversation4
My Panel
Transcripts
Enhanced Metrics (incl. Mobile Web and Interactive Path Flows)
Access to International test participants
Multiple Workspaces
10 Digital property bundles3
Template access control
Approval Flow (by request)
Secure prototype hosting
Third-party video uploads (4 TB)

Includes (per test):

  • Unlimited screener questions
  • 15 participants
  • Unlimited My Recruit participants
  • 5 Live Conversation participants

Onboarding available at additional cost

1 Includes participants located in the US, CAN, UK, AUS, and IND.

2 Advanced self-guided video recordings include balanced comparison, in-line survey questions and metrics, and secure prototype hosting.

3 A digital property bundle consists of one website, mobile site, android app, and IOS app associated with a specific brand (includes unlimited competitor properties).

4 Up to 60 minutes per session.

PROFESSIONAL Each license includes up to: PREMIUM Each license includes up to:
Light
Licensed User		 3 tests per year 3 tests per year
includes Live Conversation Tests
Standard
Licensed User		 15 tests per year 15 tests per year
includes Live Conversation tests
Unlimited
Licensed User		 Unlimited tests per year Unlimited tests per year
250 Live Conversation participants per year
Add-ons
Information Architecture Testing Access to card sorting, System Usability Scale Plus, and Prioritization Matrix

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