UserZoom UX Research Platform: International
UserZoom enterprise plans empower your team with sophisticated UX insights to create digital experiences that delight customers and drive business growth. Enterprise plans are tailored to help cross-collaborative teams who research rigorously and often.
UserZoom enterprise plans empower your team with sophisticated UX insights to create digital experiences that delight customers and drive business growth. Enterprise plans are tailored to help cross-collaborative teams who research rigorously and often.
International | |
Edition description | More advanced features for teams requiring flexibility for getting experience research insights in multiple regions. |
Premium | |
|---|---|
Platform | |
Annual study limit | Unlimited |
Concurrent studies1 | |
Recruit your own participants, moderated | 2 |
Recruit your own participants, unmoderated | 2 |
Recruit from UserZoom's panel, moderated | 2 |
Recruit from UserZoom's panel, unmoderated | 2 |
Team member seats | Unlimited |
Collaborator seats | Unlimited |
Study language2 | 22 languages |
RESEARCH METHODS | |
Desktop, mobile, prototype testing | ✓ |
Mobile app testing (SDK included) | Add-on |
Live interviews | ✓ |
Usability testing | ✓ |
Card sorting | ✓ |
Tree tests | ✓ |
Surveys | ✓ |
Click testing | ✓ |
Mixed-method studies | ✓ |
PARTICIPANT RECRUITMENT | |
Recruit your own participants | Unlimited |
Recruit from UserZoom's Global Panel Network3 | Up to 15 countries |
Panel recruitment pricing options | Credits or Unlimited |
Demographic filters | ✓ |
Customizable screeners | ✓ |
Audience segments | ✓ |
Automated session scheduling | ✓ |
Automated incentive distribution (for UserZoom recruited only) | ✓ |
MODERATED EXPERIENCE | |
Entire screen recording | ✓ |
Incognito virtual observation room | ✓ |
Private group messaging | ✓ |
Collaborative time-stamped notes | ✓ |
ANALYSIS & REPORTING | |
Interactive video player | ✓ |
Video clips & highlight reels | ✓ |
Automatic transcripts4 | 13 languages |
Graphs | ✓ |
Exportable task reports | ✓ |
Click paths | ✓ |
Heat maps | ✓ |
Benchmarking with QXscore (self-serve) | Add-on |
SUPPORT | |
Self-Service Knowledge Base | ✓ |
UserZoom Academy Training & Certification | ✓ |
Core enablement | ✓ |
SECURITY & CONTROL | |
Single Sign-On (SSO) integration | Add-on |
Custom Security Review & MSA Support | ✓ |
HIPAA Compliance | ✓ |
1 One study of each type can be run at a time. Additional simultaneous studies can be added for a fee.
2 See here for available study languages
3 Your account configuration determines the default countries where automated recruiting is available to you. Additional countries can be added, including: Australia, Austria, Canada, Denmark, France, Germany, India, Ireland, Mexico, Netherlands, Spain, Sweden, Switzerland, UK, US.
4 Transcript languages include: Arabic, Brazilian Portuguese, Danish, Dutch, English, French, German, Indonesian, Italian, Korean, Russian, Spanish, Turkish
ADD-ONS & PROFESSIONAL SERVICES | ||||
|---|---|---|---|---|
HIPAA Compliance | Gather quality insights with a highly secure, HIPAA compliant research platform testing of live, authenticated digital experiences including patient portals and electronic health record systems. | |||
Core enablement services | A platform adoption program led by expert consultants to help with quick design iteration and/or user-focused product decisions, helping you maximize your return on investment. | |||
Research partnership | Implement a more effective research organization with expert-led, ongoing consultations with a research partner, in-depth research training to develop your team’s expertise, and programs that help you establish new processes within your organization. | |||
Support services | In addition to support included with the UserZoom platform, receive reduced waiting times to address your service issues and expedite the value of your investment. | |||
Platform subscriptions | ||||
The EnjoyHQ platform enables teams to centralize and share insights from customer research to amplify the value and impact across their organization. Available for the US. | ||||
| Insight services | Scale your programs with end-to-end research solutions without additional staff or in-house expertise. | |||
Gain a fresh perspective by connecting with hard-to-reach and unique audiences. Tap into our trusted and vetted partner networks with help from our team of skilled recruitment professionals. | ||||
Benchmark experiences with QXscore™ (delivered by Insight Services) | Leverage Professional Services to deliver a report on how your experiences benchmark against your competitors or over time, including a scorecard and clear roadmap for action. | |||
Test your website or application with assistive technology users with full support from our specialized research team. | ||||
