
Technology
Sage + UserTesting
Discover how Sage leverages customer insights and QXscore™ to elevate digital experiences and drive a 22% increase in website conversions

UserTesting has been a key partner in helping us transform feedback into impactful digital experiences that resonate with our users.
Susan Liu
Senior User Research Manager, Sage
We track the impact of our user research by running QXScore studies alongside reporting on our NPS scores and brand metrics. Together, these measures form part of our scorecard. This helps us benchmark and optimize Sage's digital journeys.
Our Digital Experience playbook, housed in the UserTesting Insights Hub, empowers stakeholders to self-serve insights while ensuring the longevity of qualitative and quantitative data. By centralizing experience insights with a standardized taxonomy, we efficiently track recurring web issues and measure progress, and we drive continuous improvement.
