All works by Louis Granger


How to modernise your banking experiences to deliver better CX

If you think about what’s transforming businesses today, whether you’re in the banking space...


Why consumers love fintechs—and what finservs can learn

Trendy. Exciting. Those aren’t typically words most people would use to describe traditional financial...


3 key insights from Forrester’s CX Europe 2019

More than 500 of Europe’s top CX professionals came together in London last week...