Even if you’re good at research, you don’t have to do it alone

How teams use UserTesting’s Premier Support Power Sessions to move faster, get unstuck, and do better research

The hardest part of using UserTesting isn’t launching a study. It’s deciding what to ask, who to recruit, and how to set things up when the clock is ticking.

Under pressure, small decisions carry a lot of weight. A screener that’s slightly too broad. A task that makes sense to you but not to participants. A question that doesn’t quite get at what stakeholders actually need. The study still runs. The results still come in. But the work doesn’t always deliver what you hoped.

None of that means the research is broken. It means the work could benefit from another experienced perspective, someone who’s seen these patterns before and knows how to adjust them.

That’s the role UserTesting Premier Support plays.

In addition to priority access to technical support specialists, Premier Support gives customers priority access to experienced research consultants. Through one-on-one Research Power Sessions, customers can pressure-test decisions, refine study design, improve analysis, and share more impactful insight.

Whether they’re preparing to launch, adjusting a study in progress, or deciding what comes next, Power Sessions help teams move faster, reduce risk, and get more value from every study they run.

Here’s how customers are using Power Sessions in practice.

When you need to move quickly, and mistakes are not an option

At the design agency Lunte Studio, Senior Product Designer Micaela Moya and Product Designer Oriana Mowszet were preparing to launch a study and wanted confidence that everything was set up correctly before going live.

Working with UserTesting Premier Support research consultants helped tighten the details that matter most. As Micaela explains, the team “significantly accelerated our test setup by refining our script, screening questions, and audience configuration.” The guidance helped them “polish details we may not have noticed alone,” allowing them to move forward without second-guessing.

What stood out just as much was how closely the team worked together throughout the process.

“We were pleasantly surprised by the level of personalized attention we received in Power Sessions,” Oriana says. “Their positive attitude and proactive support were consistent throughout the entire process. It truly felt like they were invested in our success.”

When you need help getting the best out of the platform

For Judy Lee, Manager of UX Design & Research at Wyndham Hotels & Resorts, Premier Support Power Sessions became a regular part of how she reviews and improves research before launch.

Her sessions focused on fundamentals that shape the quality of every study. “They helped me feel confident in running user tests,” Lee says. “Each session deepened my understanding of how to write effective tasks and questions.”

Those sessions weren’t abstract or theoretical. Lee describes getting “thoughtful edits and actionable recommendations before I launch my tests,” feedback she applies directly to her work. Over time, working with different consultants added another layer of value. “Each consultant I worked with offered different suggestions, giving me diverse perspectives and strengthening the overall quality of my research.”

That outside perspective, she notes, makes a real difference—especially when you’re close to the work.

At Goosehead Insurance Agency, User Experience Designer Macy Velasco-Manzano and UX Manager Anita Barraco described a similar shift, not just in the quality of the work, but in how confident the team felt using the platform.

“It was our first time partnering with the Premier Support team,” Anita says, “and having a usability expert help us along the way made the whole process feel clear and reassuring.”

That clarity translated into stronger execution. The team learned how to design screeners more effectively and reach the right participants. “It helped us in two major ways: we found the right participants and set up the test far more efficiently,” Macy explains. And as the team built confidence, they were able to carry that learning forward. “Once we got the hang of it, we felt good about adjusting and launching new tests on our own.”

Together, those experiences point to a common outcome: research that feels more intentional, more confident, and easier to stand behind.

When you’re stuck and you don’t have a team to lean on

For Emily Parcell, IT Manager at the County of Santa Clara, the challenge wasn’t lack of experience—it was momentum.

“As part of a small team, I don’t really have colleagues I can consult,” she explains. When uncertainty creeps in, it’s easy to get stuck trying to make the “right” call alone. Instead of staying there, Parcell now leverages Premier Support Power Sessions.

“Whenever I find myself getting anxious about getting the research ‘right,’ instead of staying stuck questioning myself about what would be best, I’ve learned that it’s time to turn to Premier Support,” she says.

Having access to experienced researchers helps her move forward sooner and with more confidence. “Premier Support has repeatedly helped me get quickly unstuck so that I can execute my research plan in a timely manner.”

Over time, that relationship has changed how the work feels. “It’s like having another researcher on your team,” Parcell says. “I find it as valuable as the platform itself.”

Are Power Sessions right for you?

Most researchers don’t think of themselves as needing help. What they notice instead are small signals that something could be sharper, clearer, or more intentional.

You might consider Power Sessions if you’ve caught yourself thinking:

• This study feels fine—but I don’t know if it’s the best version of itself.
• I’m making a lot of judgment calls and wish I could pressure-test them.
• I know what I want to learn, but I’m less certain about how I’m framing it.
• I’m moving fast and don’t have much room to redo things.
• I want to get more out of the UserTesting platform than I am right now.

Premier Support Power Sessions are built for these moments, giving you access to people who spend their days designing, reviewing, and refining research–and who can help you move forward with clarity and confidence.