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UserTesting success story: B2B software reviews company relies on human insights to power innovation

A leading B2B software reviews company empowers businesses by highlighting the Voice of the...

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UserTesting Community: how we give back to our communities throughout the year

It’s Giving Tuesday, and as we head into the holiday season, it’s a good...
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Great UX leaders know their own UX data using scorecards

Over the years, I’ve worked in a lot of UX research settings, observing a...

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How to overcome 3 common objections to conducting remote customer research

Recently, Stephanie Fishel-Brown, a Principal UX Researcher for UserTesting, delivered a talk to students...

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Customer experience metrics: a brief guide on how to measure CX

Forrester’s CX Index found that 72% of companies say improving customer experience is a...

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What UserZoom’s product journey means for modern UX research

UserZoom’s focus is to become a truly modern UX research platform for organizations, where...

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UI vs. UX: What’s the difference between user interface and user experience?

At the most basic level, the user interface (UI) is the series of screens...

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UserTesting life: Join the club!

We're thrilled to announce that we're officially certified as a Great Place to Work...

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Biometrics and customer experience (CX)

Creating great customer experiences in today’s world of multiple touchpoints and heightened customer expectations...