Press Release
SAN FRANCISCO, Calif. – June 25, 2024 – UserTesting, a SaaS leader in experience research and insights, today announced the findings from its global social commerce survey conducted by Talker Research. The study focused on adults who use social media for shopping, and interestingly, found very similar experiences among American, Australian, and British consumers. This alignment underscores social media's influence on shopping behaviors and satisfaction levels across these regions.
Key insights from the survey include:
"Online shopping habits are continually evolving. The growth and popularity of social media have extended to online shopping, opening more channels to retailers to create positive experiences for their customers,” said Lija Hogan, Principal of Enterprise Research Strategy at UserTesting. “Brands can micro-target their messages to the right audiences, connecting with people who can also evaluate feedback from friends and family who have already purchased. Customer comments in the public setting provide brands the ability to build trust and address questions from potential customers.”
The survey also highlighted the growing use of live shopping events on social media. Americans have adopted this trend more readily than their counterparts in Australia and the United Kingdom:
Survey methodology:
This random double-opt-in survey of 2,000 general population of Americans, 1,000 general population from the United Kingdom, and 1,000 general population of Australians, who use social media platforms, was commissioned by UserTesting between May 3 and May 10, 2024. All respondents were adults. It was conducted by market research company Talker Research, whose team members are members of the Market Research Society (MRS) and the European Society for Opinion and Marketing Research (ESOMAR).
Click the link to access the UserTesting Social Commerce Report.
Click here to register for the webinar, “Secrets of Digital Excellence Revealed: Insider Insights From the Top 25 US Retailers,” taking place at 11:00 a.m. PT/2:00 p.m. ET, on Thursday, July 11.
UserTesting Technologies, Inc.
Susie Penner
press@usertesting.com
About UserTesting
UserTesting enables organizations to craft exceptional customer experiences through actionable human insights. With the world’s strongest participant network, AI-driven insights, comprehensive feedback solutions, and expert-level