Technology

Microsoft + UserTesting

Learn how Microsoft scales customer empathy to drive innovation and maintain market leadership

Remote video URL
  • 5X
    Faster decisions that impact speed of innovation
  • Reduced risk = more successful product launches
  • #1
    Market leadership in multiple categories and regions
Our CEO, Satya Nadella, tells us often that the source of innovation comes from having a deep sense of empathy. And it's true, empathy makes us better innovators. Today, Microsoft is stronger than ever. UserTesting helps our entire company get feedback from our customers at every single point in the journey.
Tom Lorusso, Xbox Principal User Research Manager, Microsoft
Tom Lorusso Xbox Principal User Research Manager, Microsoft, Tom Lorusso
  • Customer Story Teaser Images. Images are used in the cards on the Customer Story Listing Page.
    Watch how Cisco Webex uses insights from users to improve remote collaboration
  • Customer Story Teaser Images. Images are used in the cards on the Customer Story Listing Page.
    See how IBM leverages customer insights into business success
  • Customer Story Teaser Image
    See how Ancestry improved their trial experience, increasing revenue from new subscribers by 6%
  • Teaser Images for Customer Stories. These teaser images are used for the Customer Story cards on the Customer Stories Listing page.
    See how Adobe utilized human insight to help BRP showcase their products across 180 websites