Use Cases and Deployment Scope:

UserTesting is used across the user experience team at my company to answer the research questions that we have across our product teams that we support. We use it for a variety of research methods from unmoderated to moderated, generative to evaluative, and more. The problems that the platform helps us solve are the ability to test our assumptions and quickly gain feedback on design concepts that influences the product decisions that our teams makes.

Likelihood to Recommend:

UserTesting is a great way to quickly gain user or customer feedback in both generative and evaluative research studies. Want to better understand who your users are but don't have time to be on moderated interviews, UserTesting can help. Want to gain early feedback on design concepts, they can help you there too.