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Utilize UserTesting for remote usability studies
What do you like best about the product?
UserTesting makes usability testing easy, and the results are fast. I usually run tests with about 5 users and will have completed studies in just a couple of hours, depending on the type of users that I'm looking for. One of the best parts is that for basic usability testing, you can use their panel and set up screener questions, which takes care of recruiting. This allows you to easily do a dry run and iron out any issues with your test script before launching it to other testers.
What do you dislike about the product?
The quality of testers is hit or miss - sometimes they're really good, and sometimes they're not. I've sent a few back for not reading the test instructions. However, the UserTesting support team is very responsive when you run into problems.
Recommendations to others considering the product:
It seems like the competition for these types of tools is intensifying. Overall, I've been satisfied with the tool, but I'd do a little research before deciding on one.
What problems is the product solving and how is that benefiting you?
I typically run remote, unmoderated tests for usability studies. I've tested all different fidelities from bare-bones wireframes to high-fidelity prototypes and live websites.
Love this tool for quick and valuable feedback
What do you like best about the product?
Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.
What do you dislike about the product?
It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.
Recommendations to others considering the product:
Take the time to speak with their support and customer representatives, they are very helpful.
What problems is the product solving and how is that benefiting you?
With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.
This platform is very easy to use. It also has many different types of tests and questions.
What do you like best about the product?
Very easy to use and has lots of types of test and questions.
What do you dislike about the product?
I wish they can enable me to conduct the focus group.
What problems is the product solving and how is that benefiting you?
I can set up the moderated and unmoderated tests with users on this platform. For the unmoderated test, the format is very smart and can lots of my time.
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UserTesting is not complicated to learn…
I ve installed this app yet
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